Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 30629 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 10855 Views
  • 2 replies
  • 3 likes

Underground wifi

I am unable to connect to Wi-Fi on underground I am using iphone11 pro

Tuns by Fledgling
  • 9329 Views
  • 5 replies
  • 0 likes

How do I switch to 3G only on iPhone 13?

4G is extremely congested near me (<0.3 Mb/s download) and no 5G. Customer services told me to switch to 3G (under Settings > Mobile data > Mobile data options) as it should work better but the only options I get are: 5G On, 5G Auto and 4G. Does anyo...

Not happy with network service

Hello everyone. I recently switched to 3 from  Voxi and i have to say I’m very disappointed with the network here in London. 5G is good but as soon as it switches to 4G (ie most of the time) the data becomes painfully slow.I would like to ask if anyo...

dontknow by Regular
  • 18968 Views
  • 16 replies
  • 3 likes

Phone

I go camping and coverage from 3 is 80%most of the time brilliant 

Cs by Fledgling
  • 1757 Views
  • 1 replies
  • 0 likes

Best solution Local mast upgrade

We have good level coverage in most areas of Hartlepool but there’s a mast near industrial estate TS25 1PD that’s not been upgraded which covers my estate nearby, missed out big time. Is this likely to be upgrade any time soon so we can ditch Virgin ...

Network

I've been with Three for nearly 2 year's now and I find three's network in the UK to be honest and reliable this is my experience anyway I specially like having unlimited data to use when needed in this day and age it's essential to have this. 

Dar2169 by Fledgling
  • 2331 Views
  • 2 replies
  • 0 likes

5G...

Hi Just joined and would like to know a bit more about the 5G coverage and experiences with bandwidth availability in densely populated areas.

JanduM by Fledgling
  • 1734 Views
  • 1 replies
  • 0 likes

Best solution text message explaining works in area

So normally I get a message from three when they are doing work in the area and its likely to effect my network coverage but lately I haven't been receiving these and had to then go onto the site and manually find out if there is a problem in the are...

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