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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 30872 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 10928 Views
  • 2 replies
  • 3 likes

Data roaming reached but not true.

Now in Australia and I have received a message when in Doha saying I reached my data limit. Which ISN'T TRUE. I feel Three is scanming us. I have only used 23MB out of 12GB during my connection in Doha. Australia is a Go Roam country so I should be a...

Giulia by Fledgling
  • 2014 Views
  • 2 replies
  • 0 likes

Best solution Data passport

Does data passport work in Canada?

Anonymous by Not applicable
  • 3520 Views
  • 2 replies
  • 0 likes

Three Your Way

On the new "Three Your Way" tariffs the following information is on the 3 website: "Going travelling? Use your phone like you’re at home for up to 56 days a year in 71 worldwide destinations." Does this mean that if a customer takes a Plus or Premier...

Anonymous by Not applicable
  • 6871 Views
  • 6 replies
  • 0 likes

Roaming abroad

I have "upgraded" my plan around a month before traveling to USA for a holiday, why not "upgrade" isn't it, instead of £8 for 10gb now £10 for 30gb what a bargain, the only thing they forgot to tell me is that from that day i have lost the free roami...

Data roaming in Monaco

After checking the Three website, I have noticed that Monaco is not within the Three roaming agreement, meaning that enormous charges would apply when using roaming in Monaco. This, however, is not the case in France, where being a legacy contract ho...

ptrs by Fledgling
  • 5476 Views
  • 1 replies
  • 1 likes

Roaming Charges

Why do Three charge loyal customers for Roaming yet Smarty owned and run on Three don’t. I have 4 contracts and will change to another network if this is not reintroduced

Best solution Call forwarding and roaming

Hi,If I forward all my calls to my UK Skype number (or another number), will I get charged while roaming ?. I need to turn on my phone while roaming to receive SMS messagesThanks

Laz by Fledgling
  • 17914 Views
  • 21 replies
  • 0 likes
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