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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 19533 Views
  • 22 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 7545 Views
  • 2 replies
  • 3 likes

Roaming abroad

I have "upgraded" my plan around a month before traveling to USA for a holiday, why not "upgrade" isn't it, instead of £8 for 10gb now £10 for 30gb what a bargain, the only thing they forgot to tell me is that from that day i have lost the free roami...

Data roaming in Monaco

After checking the Three website, I have noticed that Monaco is not within the Three roaming agreement, meaning that enormous charges would apply when using roaming in Monaco. This, however, is not the case in France, where being a legacy contract ho...

ptrs by Fledgling
  • 4299 Views
  • 1 replies
  • 1 likes

Roaming Charges

Why do Three charge loyal customers for Roaming yet Smarty owned and run on Three don’t. I have 4 contracts and will change to another network if this is not reintroduced

Best solution Call forwarding and roaming

Hi,If I forward all my calls to my UK Skype number (or another number), will I get charged while roaming ?. I need to turn on my phone while roaming to receive SMS messagesThanks

Laz by Fledgling
  • 13900 Views
  • 21 replies
  • 0 likes

Cannot roam in Europe after enabling.

I enabled international roaming after arriving in Belgium, its been way over 4 hours and I still cannot roam. This is a big issue and only happened since my contract was changed by 3. It states I've set a 0 cap but I cannot call 3 to change. 

Nickeh by Fledgling
  • 1397 Views
  • 1 replies
  • 0 likes

Cannot receive phone calls while roaming

I am currently in India and cannot receive calls to my mobile.  I can receive SMS, make outgoing calls and use data but when people try to phone me from UK they get the message "this number is not able to accept calls".  I have tried different networ...

Carok1 by Fledgling
  • 6430 Views
  • 1 replies
  • 0 likes

Cannot buy data passport cannot access roaming

In Vietnam for 8 days. Got my first 24hrs data roaming all fine, got in touch with live chat via app to ensure I continued receiving data via data passport for the 8 days. Was told to pre pay £40 (£5 each day) using a secure link to ensure there was ...

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