Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15910 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6131 Views
  • 2 replies
  • 3 likes

Best solution New device no data.

Got my s22 ultra with 100gb monthly data delivered yesterday, but I got no data. Phone asks to sign in to three, and I get redirected to top up page. But I'm on 24 month contract with 100gb of data. SIM is placed in SIM 1 slot as I've read for data t...

afterfx by Fledgling
  • 2495 Views
  • 3 replies
  • 0 likes

Block sim

Hi. Iam traveller and my phone is 07********* I dont know why i got this mes from you guys :Hi there, We're looking into your issue now, and we'll be in touch as soon as possible. Your issue number is: 002*****"  And then i canot use my sim anymore. ...

kju300 by Fledgling
  • 1436 Views
  • 1 replies
  • 0 likes

New features

Come on Three UK, it’s almost 2023 now, still no esim support for mobile phones! Also would like to see Visual Voiicemail too, Three is the only major network not to offer these!Ive also noticed Three have increased their annual price rice from 4.5% ...

a_ukboy by Active
  • 3475 Views
  • 4 replies
  • 2 likes

Moving network

I'm wanting to move on to giff gaff and keep same number on my three

Chipper1 by Fledgling
  • 1372 Views
  • 2 replies
  • 0 likes

Sim activation issues

Started new contract Last week . Switched my number with pac code. Switched Monday 31st. Problem 1 . The phone would not save the number that I switched, 2 hours on live chat told to go to shop and get a sim replacement. Problem 2 , The sim would not...

Toporb by Regular
  • 4885 Views
  • 3 replies
  • 1 likes

Trying to switch my plan on my contract

I just joined the three network, I got the sim from a three store at Middlesbrough apparently the contract I signed up for wasn’t what I wanted. On getting home , when going through the contact it was 12pounds for 6month then  24pounds from 7th month...

Best solution Will my old SIM card use 5G? After upgrade.

After the upgrade, will it matter that I have an old SIM card -- from the time 5G was not yet heard of? I would like to benefit from 5G, but keep my old number at the same time. Can I just swap SIM cards and use 5G, or have to use a new one, which co...

Three APN Settings

My 4G LTE router (outdoor directional antenna) requires the APN settings to enable it to work with the Three SIM.  Please provide thank you.

lorem by Fledgling
  • 106885 Views
  • 16 replies
  • 0 likes

Apple Watch eSim transfer

HiHas anyone managed an eSim swap between Apple Watches?My new Watch arrives this evening and I’m wondering if unpairing my old watch and plan will cause issues adding the eSim to my new Apple Watch.I know that the eSim issuing was a trial but I beli...

Jetsetuk by Fledgling
  • 1713 Views
  • 1 replies
  • 0 likes

New iPhone 14 nd esim card

I am going to receive the iPhone 14 Pro from the USA as a present . When will we be ble to have esim on Three mobile? At the moment I am on Three Mobile but thinking to leave due to that.

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