Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 16357 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6386 Views
  • 2 replies
  • 3 likes

App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 1251 Views
  • 1 replies
  • 0 likes

e-Sim Montenegro

Hi All,Travelling to Montenegro next week and they do a very good tourist e-Sim as for some reason roaming in Montenegro is very expensive.However getting any details from Three how to use this service is challenging. I have a compatible iPhone and h...

pdturbo by Fledgling
  • 4192 Views
  • 4 replies
  • 0 likes

I get worse data speeds than my wife - new sim?

HiI have an iPhone X and the sim in it is years old. My wife has an iPhone XR. We are both on ThreeI often struggle to get data to work especially when on 4g. It shows 4g at the top and is connected but I can't do anything. My wife on her phone right...

Wifi

the best thing I have from three is my WiFi no landline needed you can take it with you when you go away just can't wait till we get 5g coverage where I am

PAYG sim

I’m on a monthly sim only contract with 3 which is coming to an end.  I was thinking of swapping to a PAYG sim also still with 3, can I take my number across to the PAYG sim

Joc69 by Fledgling
  • 2821 Views
  • 3 replies
  • 0 likes

Best solution Swapping a number between three sims

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number ...

NW by Fledgling
  • 34204 Views
  • 13 replies
  • 0 likes

Best solution When you lost your SIM, where did it show up?

Before dual SIM phones were standard, I was constantly switching SIMs for personal / work rather than carry two phones around. I lost my work SIM for two days and searched for it a whole weekend.I had given up and was ready to report it missing on Mo...

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