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Network

Why is the network so slow and bad? I’m using there broadband and even with only I connected device in my house the network is slower than a tortoise. Why?

24 month plan - 36 month phone

I think my plan is 24 months but my phone itself was over 36 months. My plan ends in July and it's saying I can upgrade - but I can't see how much the phone part of my bill is, as I assume I would need to keep paying for this phone for another 12 mon...

Proof of usage

My phone is lost and i need a proof of usage I sent email to proofs@3mail.com to put my phone in blacklist but I havey got any revert from them from last 4 days

Upgraded to a new phone and kept my old sim with phone number but the phone now shows 2 numbers

Hi I upgraded to a new Samsung phone and kept my old phone number and used my old sim card but on the "My profile " it has a different number which is not mine and you can not delete or edit. I have spoken to 3 chat and they did not seem to understa...

Billed Twice

HiPurchased a new phone via fonehouse , upfront free with £23 per month. I arranged a number transfer and after 1 day all sorted.Then got my 1st bill , bit odd. Of £26.Then 1 week later another bill of £26. I have raised this via chat and complaint b...

Complete Your OS Upgrade

Every time I update my phone 3 forces me to "Complete My OS Upgrade" which basically means "we are forcing you to look at these apps and select some for you to download to make us money unless you unselect them". I also have random games just appear ...

For some reason, I can’t send SMS to a radio station competition

At first I didn’t have any allowance, added £20, I got a notification from 3 confirming, I tried the comp again the next day, I thought it had worked as 3 charged me for the SMS, can you help.

Use in South Africa?

What’s the best way to use iphone in South Africa With Three? I have SIM only 12G

Slow slow slow

For the last week or so my 5g broadband speed is struggling to get above 2mbps until I reboot router then it goes up to over 100mbps for a while then drops again, my router is in the same place as always my signal is good at -80 average, I keep check...

About insurance

Its been 8 days now since i Started the claim, i don't know how much it will gonna take more, whats the purpose of insurance here, already sent compliant two times, not getting any update, i can't wait for one another week. 8 days and no updates so f...

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