Community activity
Bill carrying on after 2 year contract expires
Hi, I purchased an iPhone for my daughter and had been paying £56 monthly. I realised recently that I had been paying for an extra 4 months past the end of the contract. I spoke to THREE today and they are saying that they would not refund the extra ...
Porting issue - ported number not accesible
Hi,Transferred to Three.Provided PAC code and number I wanted porting upon time of requesting a sim only contract. I registered my account and inputted sim in phone before 17:00 the day before the transfer day. I have an iPhone. The number shown on m...
What is my Username of my Home Broadband!?
Hi everyone, i have recently got a 3 Home Broadband device, and it's showing me a beautiful speed of 1.92 MBPS download, and 2.2 MBPS upload speed. And, i am trying to login to broadband to manage it but it's showing me the error of incorrect usernam...
Widely varying speed test results, Monitoring signal strength/quality and download speeds
This evening I have been running the ThinkBroadband speedtest and getting widely varying results!At best 367Mbs - excellent, at worst 10Mbs - awful, more common 35-50Mbs OKAre such variations to be expected using a 5G outdoor hub? I would like a m...
When travelling abroad in Spain I can't use date roaming
Hello my dad has a contract SIM and a Google pixel phone and has not been able to use his mobile data. He can see 5G and 4G with the sister company and the R signal and everything. But when we search the internet provider use data it doesn't work. Th...
£350 Charge after Returning Router
I took out a 5G router contract with Three on 23/10/24 and cancelled it on 21/11/24, within the 30-day cooling-off period.Around 03/12/24, Three sent a returns bag. I returned the router around 12/12/24.Despite this, I've been charged £350, with Th...
Something new is brewing on Three+…
Hi Everyone, We’re delighted to introduce the new £1 coffee network from Three+ – Whether you're craving a cappuccino or holding out for a hot chocolate with all the toppings, Three+ is your pass to £1 drinks at 100s of local cafes! Everyone loves a ...
Unable to add new Broadband to existing account in App/online
The app/online account will not let me add my new broadband account/number to my existing Three account. I can log into my account online and see my mobile account but when I go to 'add number', for broadband, it says I didn't use the number when ope...
Porting Issue
Hi there.This seems to be a common occurrence when people port their number over. I’ve reached out to 3 support and it’s already been escalated. Basically I switched from Tesco to 3 and I provided a PAC code to transfer my number. The number has now ...
Ready to Roam in 2025?
Spring has finally sprung and as we look ahead to the Easter holidays and beyond many people’s thoughts will turn to travel abroad. Wherever your wanderlust takes you, you’ll want to remain connected, so we'd like to take some time to talk about how...
