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A place to learn, support and collaborate with each other. Find answers and ask questions on any of your device, network or Three related queries.

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Community activity

OTP codes issue

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known i...

New contract not showing

I was using pay as you go. I speak to three live chat, the lady transfers my pay as you go to a 2 year contract. The app is not showing anything. I can still use data, calls and texts though. I phoned 333 just now and it said I had unlimited data. On...

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Best solution Hotspot limits?

HiIs there a limit to how much of my data allowance I can use as a hotspot? I'm having issues with my current broadband provider and I don't want to sign any new contracts for the time being. So can I use my phone as de-facto WiFi hub?

Three ported my number to wrong account - what now

Had my number ported from lebara to three yesterday but never had any confirmation, so contacted lebara who said it was successfully ported out on their side. went an rang the number and someone picked up (obviously not me) so spoke to them, and it l...

Brits by Fledgling
  • 69 Views
  • 3 replies
  • 0 likes

Issues with broadband. When will these be resolved?

Ever since I got three broadband  (been almost a month), the service checker has said: "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing". Not my actual post code but near enough: CV34 6R...

RRayner by Fledgling
  • 89 Views
  • 1 replies
  • 0 likes

Closed contract

How can I speak to someone at 3 . Money has been taken from my bank account for something I know nothing about. £333.33 to be exact. As I'm no longer a customer I can't get through to anyone when I enter my phone number that I took with me to my new ...

Ladybob by Fledgling
  • 53 Views
  • 1 replies
  • 0 likes

Loss of signal during a call

In the past few months I have noticed a loss of signal on my phone while on a call. Or if I go upstairs there is no signal. Anyone have this problem TIA 

Dizzy2 by Fledgling
  • 53 Views
  • 3 replies
  • 0 likes

Roaming hotspot has no internet access

I am currently travelling abroad and want to use my mobile hotspot to connect to the internet with my laptop. I have plenty of data left (18GB data addon) and the internet works on my phone. However, I get "connected but no internet access" on my lap...

Akeros by Fledgling
  • 55 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules
How to report inappropriate content

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