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A place to learn, support and collaborate with each other. Find answers and ask questions on any of your device, network or Three related queries.

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Community activity

Ready to Roam in 2025?

Spring has finally sprung and as we look ahead to the Easter holidays and beyond many people’s thoughts will turn to travel abroad.  Wherever your wanderlust takes you, you’ll want to remain connected, so we'd like to take some time to talk about how...

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JonathanB by Community Moderator
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No internet

Internet has not been working since yesterday afternoon in HX3 area does any body know if and when it will be fixed? 

ShaunR by Fledgling
  • 30 Views
  • 1 replies
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NR5103EV2 - CGNAT

Hi everyone,Just got off the phone with three support, where I asked why I could not ping my server from outside of the network. I can't connect to any services through opened ports in the firewall, but can through cloudflare tunnels. The three suppo...

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can't add new data pack to my payg

my payg monthly allowance expired 25 march. system won't allow me to buya new one as it insists I still have an active data pack although it also confirmsI have no remaining allowance.

bryn by New member
  • 35 Views
  • 1 replies
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How to view open cases/queries under your account?

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I...

yovin by New member
  • 75 Views
  • 1 replies
  • 0 likes

Can't call home phone but not other numbers affected

Hello I having a issue where I can't call my home phone (connect over the internet) . The three other people in my house are on three and cont make the call but other networks can . The isp Vodafone don't seem to think it's on they end but I don't kn...

josh13 by Fledgling
  • 53 Views
  • 2 replies
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Win a VIP festival experience with Three+ in 2025!

Back for its third year, our most popular Three+ prize draw is back, giving our customers the chance to win a VIP experience at some of this year’s biggest festivals in the UK! Here’s what’s on offer:   VIP tickets for yourself and a guest Spending ...

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JonathanB by Community Moderator
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Voicemail setup won't record my name

I am trying to set up my voicemail by calling 123 and following the steps. I set up my pin, no problem. When it asks me to say my name I wait for the beep, say my name, press hash and it says "Your name has not been recorded" then asks me to try agai...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

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