New customer but no first 6 month half price discount on the bill

[flicky5]

Hi,

I have signed up for a 2 year 5G broadband package with the first 6 months at half price of £11.00.

However, my first bill shows that a payment of £21.98 will be taken out of my account on 8th April 2024.

I would have thought that it would have automatically applied the discount or is that not the case?

Any help would be appreciated.

Thanks

[MZone]

This is a public forum. I suggest you contact customer services on 333/live chat to discuss this as we don’t have access to your account. 

[flicky5]

Dear MZone,

I'll do that,

Many Thanks

[flicky5]

Dear MZone,

When I attempt to use the chat facility, the chat facility keeps asking for my 3 number. I don't have a three phone number, I don't have 4G or 5G phone either, just a PAYG 3G phone with ASDA and so I cannot get any further (I don't use mobile phones a lot in general anyway, just texts, calls and WhatsApp). The system also asks for the unique number of the account in some instances. I have managed to figure out what it is now. It is all very confusing. It would be nice if there was just a straight forward customer service email address, but their doesn't seem to be. I'll try the CHAT facility again, but a may have to ring them in the end. 

[MZone]

If you check your paperwork, or emails for your customer agreement you should hopefully find a phone number there. Otherwise try sending an SMS from your router to your personal mobile and you should be able to find out your number that way.

[flicky5]

Hi MZone,

Oh ok, I will check my paperwork again for their customer service number. As for sending sending a text from my router to my mobile to find my number, I have no idea how to do that. Will I have to log into the router itself using the 192.xxx.xxx.xxx network address number? I'm not really clued up with this to be honest. 

I do find the THREE way of doing things rather odd and difficult as I did with NOWTV broadband. They also made it difficult to find things out. Plusnet were not to bad, but why a simple email cant be sent I don't know. Maybe I am missing something.

Any advice about the SMS and router would be appreciated 

[MZone]

Yeah you have to log into the router settings page as you said above. I have no experience in using a 3 broadband router but this is the answer that has been said before. 

[flicky5]

Hello MZone,

Thanks for the reply and confirmation about the router and SMS. I managed to contact THREE using the CHAT facility in the end, and sorted my query out with regard to my billing and discount. This is all a bit new to me. Hopefully, in time I will get the hang of it and things won't appear so daunting.

Very much appreciate you taking the time to reply to me. Really helpful.

Take care MZone