Returns labels for Mobile phone

[Liz]

On 1 March I contacted 3 to cancel my contract and new phone before it arrived.  I was promised a DPD returns label by email.  Since then I have phoned 4 times looking for this, afterall its only an email, with more promises.  I am aware that the cooling off period is 14 days which I reiterated to 3.  This is now day 13 and I still have the device and no email DPD label.

Has anyone been in this situation and if so what did you do with the device eg take it to the 3 shop?

thanks

Liz 

[JonathanB]

Hi @Liz,

I'm sorry for the delay in picking up on your post. Did you receive a returns label or returns bag? Let me know if you need any more help with this.

Thanks,
Jonathan