Devices – Get support for device related queries

Smartwatch Pairing Error problem

HiSo couple of weeks ago I got for myself a new apple series 9 (brand new) iWatch with cellular. decided to buy that £7 subscription which I did at the first attempt , and it was showing on my watch app and on my watch that I am connected to three bu...

Yet Another NR5103E That Wont Port Forward

So as the title say i have a Zyxel NR5103E router FW: V1.00(ACBJ.0)b15 and it wont port forward no matter what i do ive see many many post of the same issue and plenty of sound advice but its not working for me ive changed from auto apn to manual 3in...

Pac code technical issues

Hi thereI have been trying for a few weeks to try and port my number from 02 to three via a pac code three pac codes I have had from o2 now and each time three saying there is technical issues I get a text message tho saying three are working on tran...

Apple watch pairing

So I want to connect an apple watch for my granddaughter, I already have a apple watch plan connected to my phone but wasn't too as a second for my granddaughter, can I do this with three of so how do I do it so I keep mine and add my granddaughters....

Returning device - IMPOSSIBLE SITUATION!

1. I changed my address with Three in advance of knowing I would be cancelling the contract (and moving house).2. I cancelled the contract and understood I would have to return the device. I was told I would receive a Jiffy bag to return the item.3. ...

iOS 18.2 - WiFi calling not working anymore

Since updating to iOS 18.2 I’ve been unable to use WiFi calling on my iPhone 14 Pro Max. I’m When it is enabled I cannot make or received calls. My cell quality is noticeably poorer when I have this option disabled. Can anyone help with this? I’ve ev...

Returns bag & label

Hi, I upgraded my phone to Google Pixel and didn't get on with it so read on Three you can change within 14 days so after 2 days i rang them and i was put through to someone to reverse the upgrade and told he would send me a returns bag & label, then...

Best solution Transferring Watch plan to new iPhone

So……..I currently have an iPhone 13 and Apple Watch series 9 with a smartwatch sharing plan. I’m changing phone this week. So is the watch plan linked to the phone SIM or the actual phone? I’m hoping it’s simply a matter of unpairing watch and old ph...

Phone blacklisted without my knowledge

My phone stopped having signal and after the usual off and on, etc for 2 days I connected Three. They told be my phone had been blacklisted but couldn’t give me be reason why. I had to wait 48 hours to have it unblacklisted. This repeated 2 more time...

ZTE MC888 Broadband Hub

About three months ago, following Three commissioning a new 5G booster mast about 200 metres from my home, I decided to take my broadband service from Three and to ditch my present provider (who, of course, have all used the Open Reach landline telep...