Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 17129 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6741 Views
  • 2 replies
  • 3 likes

OTP codes issue

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known i...

Best solution Hotspot limits?

HiIs there a limit to how much of my data allowance I can use as a hotspot? I'm having issues with my current broadband provider and I don't want to sign any new contracts for the time being. So can I use my phone as de-facto WiFi hub?

Three ported my number to wrong account - what now

Had my number ported from lebara to three yesterday but never had any confirmation, so contacted lebara who said it was successfully ported out on their side. went an rang the number and someone picked up (obviously not me) so spoke to them, and it l...

Brits by Fledgling
  • 65 Views
  • 3 replies
  • 0 likes

Loss of signal during a call

In the past few months I have noticed a loss of signal on my phone while on a call. Or if I go upstairs there is no signal. Anyone have this problem TIA 

Dizzy2 by Fledgling
  • 52 Views
  • 2 replies
  • 0 likes

Roaming hotspot has no internet access

I am currently travelling abroad and want to use my mobile hotspot to connect to the internet with my laptop. I have plenty of data left (18GB data addon) and the internet works on my phone. However, I get "connected but no internet access" on my lap...

Akeros by Fledgling
  • 50 Views
  • 1 replies
  • 0 likes

Voicemail issues

Is anyone having issues with their voicemail? I have set mine up a few years ago and now it's saying its not set up when I try to hear a voicemail. I have tried several times to set it up but not working. 

Hass-1 by Fledgling
  • 71 Views
  • 2 replies
  • 0 likes

Upgrade cancelled

Usual story, been with three quite awhile. Completed an upgrade via live chat, delivery date / window received. Had a call which I missed, got onto live chat within 10 minutes as voicemail said they would call back if needed. Live chat informed me th...

LBMAC by Fledgling
  • 81 Views
  • 1 replies
  • 0 likes