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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3597 Views
  • 0 replies
  • 9 likes

Issue with Router Returns

Hello Three community, Looking for some advise in regards to what seems to be a recurring issue here. I left Three in January 2024 due to poor signal in our area and have since had my account closed and final bill Generated. Atleast that was what I w...

Sim only contract ending

My 24 month Sim Only contract is ending this month.I'm getting emails saying "Time is ticking" and "don’t miss out on this incredible upgrade offer"The offer is a 40% increase for the same service for that I currently pay.Am I correct thinking I can ...

Timbrin by Fledgling
  • 187 Views
  • 1 replies
  • 0 likes

"You've now reached your monthly credit limit"

I'm trying to call the Channel Islands from the UK.  I receive the announcement "You've now reached your monthly credit limit...You'll need to make a payment"I pay monthly, I don't have a spending cap, all bills are paid up front, on time.What does t...

CFC1 by Fledgling
  • 232 Views
  • 3 replies
  • 0 likes

No allowances shown - please help

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. ...