Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Apple Watch pairing error

Hi everyone, We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these. I appreciate th...

JonathanB by Community Moderator
  • 187987 Views
  • 787 replies
  • 7 likes

ZTE 5G Routers Unusable

Well I’m at a loss3 different ZTE routers from Three. 2 of which were MC888 and 1 being MC801A. 2 different Three SIM cards. 2 different locations in Liverpool. Completely unusable in both locations. Yet a small Vodafone Mobile Hotspot with a Three S...

Best solution Awaiting a Return Label for Device

Hi there, I recently upgraded to a Google Pixel 7a and decided within the 14 day cooling off period that whilst the device choice was right, the value plan wasn't. When I contacted live chat, I had to cancel the entire order just to change to a lite ...

Signal In Sheffield

Over the course of a contract my signal gets worse and worse with three. When i first signed up to a contract my data speed was perfect, after about a year it slowly got worse until my contract expired, then I signed up for a new one around September...

Yes by Fledgling
  • 141 Views
  • 2 replies
  • 0 likes

Cannot link Apple Watch to data plan

I bought an Apple Watch through 3 and signed up for the 24 month smartphone pairing plan around 3 months ago. I am still unable to link my watch to my smartphone data plan. On the watch app when I try enable mobile service it just gives me the option...

Stw505 by Fledgling
  • 123 Views
  • 1 replies
  • 0 likes

24 month plan - 36 month phone

I think my plan is 24 months but my phone itself was over 36 months. My plan ends in July and it's saying I can upgrade - but I can't see how much the phone part of my bill is, as I assume I would need to keep paying for this phone for another 12 mon...

Complete Your OS Upgrade

Every time I update my phone 3 forces me to "Complete My OS Upgrade" which basically means "we are forcing you to look at these apps and select some for you to download to make us money unless you unselect them". I also have random games just appear ...

Yes by Fledgling
  • 217 Views
  • 3 replies
  • 1 likes

Router issues

Hi, i have recently received the ZyXEL NR5103Ev2 5G Router and have had nothing but grief trying to connect to it. Some devices, like my iPhone XR have connected easily and received good speeds, but others like my TV’s and PC have taken days to conne...

exchanged phone

Hello, i need some help here. Upgraded my device iphone 15pro last friday, and found dust under camera lense, contacted 3network web chat, for exchange device. i have been told it will be delivered with 7-8working days. My main question is: why T&C s...

orca by Fledgling
  • 238 Views
  • 1 replies
  • 0 likes

Returns labels for Mobile phone

On 1 March I contacted 3 to cancel my contract and new phone before it arrived.  I was promised a DPD returns label by email.  Since then I have phoned 4 times looking for this, afterall its only an email, with more promises.  I am aware that the coo...

Liz by Fledgling
  • 243 Views
  • 1 replies
  • 0 likes
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