Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2168 Views
  • 0 replies
  • 2 likes

Understanding my bill

Hello hope everyone's doing okay, I need a little help understanding what the hell is going on. I pay my bills with three on time, always, I have a sim plan for my home broadband and phone, so why is it whenever I pay I still get a text telling me my...

Can see the mast but weak signal

I rely on mobile broadband at home as well as for my phone and iPad.   I have a visual line of sight to the mast about 1km away but the signal strength is -120dBm - one or no bars on an iPhone or iPad.   It used to be better than that but Three did s...

TonyR1 by Fledgling
  • 71 Views
  • 4 replies
  • 0 likes

auto-renewal

This is happening every month now and i am annoyed, i topped up 15 and converted it to a data pack for the month setting an auto renewal when it comes to the expiry say on the 30th of april was this months expiry it’s now the 1 of may my renewal has ...

Mifi network not appearing

Hello, I can't see my mifi network for connection. I have switched the mifi off severally to see if it will be restored, yet no headway  Mod note: Subject of post changed for more clarity on the issue

Segs by Fledgling
  • 196 Views
  • 3 replies
  • 0 likes

Why is my call dropping at 60 minutes?

Hi I’ve just got off the phone to a 3 representative who states it’s never been 120 minutes and that it’s always 60 minutes. This is not true. It’s been like this for a few weeks now. If I ring things like CAB they take longer than an hour to call. S...

Phone not received

I got a phone call from one of you call center of me phone samsung galaxy z5 fold 2 of them I said yes but got the sim card but no phone 

issue with moving number to Three from Lebara

Hi everyone,I need some help, please. I asked to move my number from Lebara to Three. It was meant to be done by the 12th of April, but it's been nearly a week now, and I'm still stuck.My Lebara SIM is still working, but I can't get calls on it, and ...

mttyos by Regular
  • 328 Views
  • 6 replies
  • 0 likes

Please Help Split Port

HiMoved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.I cannot get call or send texts from anyone else pleasse help!ThanksJohn 

jmacp by Fledgling
  • 350 Views
  • 13 replies
  • 0 likes

Zyxel nr5103 Bridge gone silly

I've had this setup in passthrough mode for over a year working fine feeding my Asus ax88u and using that for everything .Just over a week ago I lost the Internet. When I looked into it the zyxel was showing no signal and red error re booted several ...

Best solution PAC code

Someone please help! basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep gettin...

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