Hey @benlevs,

I'm sorry to hear you were impacted by this issue. It's since been resolved so you shouldn't encounter any problems when you're next travelling.

Don't hesitate to reach back out here if any issues do crop up.

Thanks,

Kate

@KateS When was it resolved? I have lost 2 weeks of communication as a result of the issue. 
I am now home with no idea if it has indeed been resolved!

Hi @Imsmcook,

I'm so sorry for the disruption this has been causing to your trip abroad. Thanks for helping out Kate with further info. I know this must be causing a lot of frustration, so we've flagged up this issue with our support teams, and hope to locate the root cause, and get this fixed soon.

Thanks,
Jonathan

Thanks @JonathanB 

could you possibly add timings to the note you raised as I believe they may call. I am currently -8hrs on uk time. 

thanks

Hello @Imsmcook,

Thanks for getting back to us.

I can confirm that this is a known issue and being worked on by our technical specialists.

As this is affecting a wider number of customers, it's unlikely that you will be individually called.

Rest assured, we're working on it, and your patience is appreciated.

Thanks,
Michael

hi @MichaelP 

@I appreciate your reply but I will be returning to UK tomorrow and will not know if this has been resolved properly until I travel again. 

so frustrating that it has taken so long and that I have had to contact 3 on multiple occasions to get any information on the situation. 

Hey @Imsmcook,

I'm sorry to hear you've not been able to use Data Roaming while in the USA.

Are you a Pay Monthly or Pay As You Go customer? What device and plan do you have?

When did you last speak with our Customer Service team? Was a follow-up scheduled when the team advised they would be escalating this issue?

Thanks,

Kate

hi Kate, I have an iPhone 16 and we are on a recurring PAYG plan. My partner has the same device and plan and all is working well. 

hi Kate. Last I ‘spoke’ with Customer Service was Thursday and I was not given any updates. I had to go through the whole thing again. A follow up was not scheduled 😫 I still have no service/roaming.