Update status please

[Imsmcook]

I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked. 

The issue has been escalated but I have heard nothing

please send updates asap or I will be home and will need to spend all my time live chatting next time I am abroad

[Annoyed1]

If you are having the same problem I had, they don’t acknowledge or fix it. Check your roaming allowance and if it says 0kb remaining on a bonus data package I suspect it could be that….

[Imsmcook]

We have Roaming on PAYG and that has all been confirmed. 
thanks for the idea

[KateS]

Hey @Imsmcook,

I'm sorry to hear you've not been able to use Data Roaming while in the USA.

Are you a Pay Monthly or Pay As You Go customer? What device and plan do you have?

When did you last speak with our Customer Service team? Was a follow-up scheduled when the team advised they would be escalating this issue?

Thanks,

Kate