Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 36999 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12967 Views
  • 2 replies
  • 4 likes

Network problem, how to find out what's going on?

I have a cuddy p5 router with an external antenna for 5g broadband. Whilst I am on the edge of 5g coverage with the correct positioning of the antenna, I was getting 2 bars of 5g with speeds from 150mbps to 400mbps and a 30ms ping which was much a  s...

Nate4456 by Fledgling
  • 103 Views
  • 2 replies
  • 0 likes

Signal rubbish CA14

My signal at Lillyhall near Workington constantly drops and I am missing calls and it has been this way for weeks now.Any plans to fix this asap? 

App not showing my plan.

When I login to the app it says I don't have an active plan. I have a pay monthly plan.

Sjf by Fledgling
  • 55 Views
  • 1 replies
  • 0 likes

M

Hi How to request eSIM?

MattB1 by Fledgling
  • 59 Views
  • 1 replies
  • 0 likes

Vodafone network - broken promises

In received a text advising that three would use Vodafone network.I contacted three last year because this was not the case (Vodafone signal was far superior to Three)A few months later and still the same poor Three signal. Were these all lies? 

Three TFL WiFi asking for username and password

Hi all,I’ve been unable to use Three TFL Wi-Fi for over two years because it always asks for a username and password. I have an iPhone 12, running iOS 26.3 and I’ve tried all the usual fixes (network reset, phone restart, etc.), but nothing works. La...

Garv by Regular
  • 147 Views
  • 6 replies
  • 0 likes

No signal no network from mid of December

From mid of December there is no signal in my area HP3.this is ridiculous not a week not a month it is going for second month. I can't be in touch with my family due recent emergencies this is ridiculous. when this issue will be finally fixed. This i...

My Three Experience

So, here's my honest and truthful experience with Three. The set up: a Three customer forever. Moved into a new apartment three years ago, which has slow fixed line broadband and no full fibre. Chose Three for Home Broadband due to the 5G coverage. F...

Loss of signl St ives

I’m in St Ives Cornwall .I have little or no home 4G broadband. I’ve got an outside router that has been working. Recently 3mbs is about as good as it gets. Does anyone know the time scale for the repair on the St Ives Mast ? 

Mark9 by Fledgling
  • 79 Views
  • 1 replies
  • 0 likes