Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34139 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11848 Views
  • 2 replies
  • 4 likes

Outstanding Balance Showing Despite Service Not Activating

Hi,I purchased a 12-month contract for this number, under which £10 is charged every month. However, the service does not activate automatically. Each time, I am required to manually purchase another package instead of the contract activating as agre...

Faizan by Fledgling
  • 46 Views
  • 1 replies
  • 0 likes

Best solution 2 networks

Despite having received a text from Three at the end of November saying that I could now use the Vodafone network in my home area at no extra charge, when I click manually on Vodafone it says "Forbidden Network".Any suggestions?

Wifi calling not working with talktalk broadband

I have just changed from BT Broadband to full fibre broadband with Talktalk. My S25 ultra and my wife's S23 ultra now don't work with WiFi calling. The only thing that has changed is the router. Can anyone suggest a solution to this issue. Cheers 

Sms alerts

Is there away to forward sms to another number, as i dont get sms alerts on my ZTE MC888 mobile router

Dave999 by Fledgling
  • 181 Views
  • 2 replies
  • 0 likes

Signal in HP3

I have had no signal for the past 3 weeks with contact from 3 to let us know any works were going to be undertaken.i have medical needs , luckily my partner is here but she too has a 3 phone and I need to be able to use my phone .im paying for a serv...

Marcus1 by Fledgling
  • 231 Views
  • 1 replies
  • 0 likes

Sim deals

Hi I just noticed that my sim deal is expiring on the 31st December and I want to stay with your company as I like to be loyal so I was wondering what sim only deal you have 

Jonah by Fledgling
  • 195 Views
  • 2 replies
  • 0 likes

Poor signal

I'm looking at different networks as the 3 signal is very poor and getting worse since the 3 g networks are being shut.  I've been with 3 for ever and Im Gutted 

Andye01 by Fledgling
  • 293 Views
  • 2 replies
  • 0 likes

5G Mast fault in leek Staffordshire

There is a fault apparently with a mast near to leek in Staffordshire that has meant my 5G broadband has been extremely slow for over a week. Anyone know the eta fix for this mast ? 

Chiefie by Fledgling
  • 203 Views
  • 2 replies
  • 1 likes

Xmas wishes

Dear Three UK Team,I hope you are all doing well and enjoying the festive season. I wanted to take a moment to wish the entire Three UK team a very Merry Christmas and a Happy New Year.Thank you for the service, support, and reliability you provide t...

bluesky

On log in screen, i keep getting incorrect password, even after re setting it. Any fixes ? TIA.

JAMIE123 by Fledgling
  • 177 Views
  • 2 replies
  • 0 likes