Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 35313 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12282 Views
  • 2 replies
  • 4 likes

Best solution 3 network down

BB5 *** area Both mobile data & wifi have been down until 11pm at night. Every night since Monday 19th. I have phone mobile data, tablet data and a mifi unit, All of which are constantly me no Internet. So not only am I paying for something that I ca...

mickh115 by Fledgling
  • 155 Views
  • 1 replies
  • 0 likes

Fraud

Has anyone else been a victim off sim fraud had things ordered identify stolen not just once but twice after three said they had sorted it 

Mimi2 by Fledgling
  • 215 Views
  • 2 replies
  • 0 likes

Phone contracts information

Hello, does anyone know how i get information on the three app for the 3 phone contracts that i pay for, as i only seem to be able to access my own contract? 

Stey444 by Fledgling
  • 89 Views
  • 1 replies
  • 0 likes

Missed call text but no notification

Hello ive just missed a call from the doctors, I got a text saying missed call but nothing appeared on my phone. I’ve got phone signal and full WiFi. It’s about an operation and a call I needed to take How to fix? iPhone 16 pro - this isn’t this firs...

Hi

I want convert my sim to e sim how can I do it 

Joban by Fledgling
  • 176 Views
  • 1 replies
  • 0 likes

Best solution Three

I have been poorly and couldn’t reply last week to someone from three I think it was who replied as I’ve had terrible service the whole time I’ve topped up I needed to top up twice last month and feel like I didn’t get my full benefit of my allowance...

Jadielou by Fledgling
  • 285 Views
  • 5 replies
  • 0 likes