Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 18318 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 7149 Views
  • 2 replies
  • 3 likes

Fake Three call from Private number

I received a call yesterday saying they were from Three. Woman said we are offering a discount, never asked any financial details. But knew my email and sent an email asking me to click the link for the discount. I never and said am very busy. She sa...

Terrible Customer Services call-center?

Why is that when I enquire as to why after 17 years we have zero coverage at our home address, customer services tell me there is no problem? All neighbours have the same issue but clearly Mumbai and Pune centres think Iam lying and the only response...

Network issue

Its been 3 days i am unable to make and receive calls? The issue has still not been solved? 

x_R_x by New member
  • 49 Views
  • 4 replies
  • 0 likes

Problem in Exmouth, Devon

Hi, I am having problems with the connection in Exmouth EX8 3 area.  I have asked on my local Facebook group if anyone else has been having problems and there are.  Internet and texting works ok but my phone will not connect or receive calls.  I was ...

outgoing calls

Hi there, I am having trouble making outgoing calls.  They connect but I cannot hear the other person, they can hear me.  Not sure if it's a phone issue after a software update or a network issue.  It's a Samsung S23.  Anyone else having the same iss...

Multi data passport

Hi...I have just managed to purchase 10 days of data passports and have a couple of questions . Am I right in thinking that the first one will be automatically activated once I enter the country I'm heading to without me having to do anything to my p...

Shabby network coverage for 4G/5G

For the past fortnight I have been unable to use the internet, apps, maps anywhere round where I live (East Sussex), on the way to/from work in central London & also while in central London.   I have switched phone on & off, reset the mobile data set...

Sms delayed

My SMS messages taking 1 hour or longer to be delivered anyone else having same issue.Have restarted phone still the same  

iPad "Mobile Data Number" shows as "Unknown": Why?

As per the title, I have three new-ish iPads I own outright (two M4 Pro's, one Mini 7), and they all have pre-paid eSIMS in them from UK network Three – the "24 Gigs for 24-months" physical pSIMS you can buy online, that I had to call customer servic...

photeks by Fledgling
  • 304 Views
  • 6 replies
  • 0 likes