Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

blocking of secure traffic

Anyone else notice over the last few months that encrypted traffic to site/Vpn seems to be blocked when using the three network? Looked like it was trying to downgrade the connection to a insecure method.It felt like a poorly implemented man in the m...

No service at all for a week Framlingham Suffolk

Hi all,Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.However, we've had no information what...

Outgoing calls not connecting on iPhone 16

For the last couple of days I have tried to make some outgoing calls and none of them are connecting. I just get silence, no tone of any kind. I have tried a shut down of the phone, turned airplane mode on and off and reset my network settings and st...

Sim card not activating

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

customer service clowns

I'm currently being charged for a phone I never purchased!!!! Pretty sure this is illegalKeep getting cut off when I try to sort this mess out, The worst customer service I've ever know.

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

Firefox and One Drive issues

Bit lost as to where to brand this but have had a lot of problems setting up a new computer via 3 Mobile Wifi. One Drive would not connect until I used my phone's hot spot. Once connected and reverting to 3 worked fine except I seem to have duplicate...

Best solution 4G connection droping

I have an MF286D router and a B535-333 router which I use as a backup for testing if connection issues are my end or network based.Where I live is in a very rural area and of left to their own devices these routers will both connect to band 20 with a...

No service

Are 3 offering a credit for the loss of service last month ?