Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

iPhone RCS Reactions Appearing As Separate Messages with Google Messages User

RCS emoji reactions are appearing as separate messages for photo/videos with a Google Messages User. My iPhone is on iOS 18.3.1 and the Google Messages user has the most updated version. RCS is enable on both phones and seems to be working ok, apart ...

Unusable Signal Strength Indoors

Completely unreliable indoors now for almost 3 years, I only get intermittent 4G signal - no 5G, for some reason the monthly charge isn't intermittent. I rate it as 2 out of 10.My solution, I got Virgin Media wired hub.

Voice Calls Breaking Up

Voice calls are breaking up at home, it is affecting my wifes calls as well. We have both been with 3 for quite a number of years, but over the last 6 to 8 weeks we can't make or receive calls at home without the call breaking up. It is fine elsewher...

data roaming not activated

I paid for a seven day data add on before my trip to Malta. An email was received stating that it has been activated - twice -and I would have data when my phone was activated in Europe.24 hours in Malta later and no data.All advice re: TIOTIBOA, air...

Personalised Voicemail message doesnt seem to be saving/working?

Hi, I've been trying to reset my voicemail message however I keep being told my voicemail defaults back to my original one recorded on three even after recording one for all calls. Unfortunately my default message is a bit inappropriate (not in a rud...

Three doesnt work again

Whats wrong with 3 again. I cant receive calls I cant call anybody . What a rubish company it is every month we have the same problem

Cannot make or receive any phone calls

Hi, I moved location back in July and have always had sketchy signal. The last few weeks I am unable to make any phone calls or receive, I just get constant voicemail texts from 3 however have to walk into local town to be able to listen to these mes...

Go Roaming when joined before 1 October 2021

Hello, Does anywone know what countries are covered on roaming pack, and what are the roaming costs, if I joined before 1 October 2021? Thanks

unable to receive calls

I’ve been unable to receive phone calls for 3 days now. Can you please confirm when this will be resolved . Thank you

5G Coverage post 3G switch off

I have just checked the coverage map and I am shocked that 3G is still widely available, while 5G is non existent in most areas including Wales and small English towns. I thought during 2024 they were going to vastly improve 5G Coverage.Maybe someone...