Network – Get support for network related queries

Network Issues - 01/12/2023

Hi Everyone, A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused. Hopefully this will be resolved ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Had no signal or internet for 2 days

I had no internet or signal for past 2 days, missed few important calls, if you can't provide service, why should I pay for it?

Slow speeds and throttling when downloading

For over a year now there have been constant issues with the internet speed of my 5g broadband hub. usually above 30/40mbs which is doable for my needs (even though it used to 150mb+ consistently), but combined with the reduction in overall speed, I ...

Three block out

I had no network and data yesterday afternoon Dec. 1st all the way til evening. I restarted my phone so many times thinking my phone was playing up only to find out other three users were experiencing the same thing. This is unacceptable, I was on m...

WiFi Calling

Can anyone tell me what the point in Wifi Calling is, it never works for me. I think I have seen the wifi calling logo a handful of times in the last year.

Spend Cap Reached, Shared Mins Cap Reached, Millions Owed in Out-of-Allowance Charges

After today's outage I received a text saying I have used 100% of my Shared Mins. I am not on a shared plan or a business plan. I am on the same personal plan that I have always been on and do not share minutes.I received another message saying I hav...

Back Thank You 🙏

Thank you for your hard work in getting our beloved Three network up and running again I bet you guys have had a tough day of it.But yeah happy to say that all x4 of our three mobile accounts in Gloucester as of around 8pm 1st December ,are now singi...

Allowance/billing problem

Hi there, my spend cap should’ve been set to £0, and has been since the start of my contract some years ago. I got a text today saying that I owed three £99,999 for out of allowance expenses, but when I look at my allowances on the app it shows £0 ou...

Network Issues - 01/12/2023

Hi Everyone, A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused. Hopefully this will be resolved ...

The worst signal of any network!

Only been with 3 a week, the online checker said I would have good strong signal.I’ve come from EE and Vodafone prior to that, seriously considering thinking of going back to EE and paying a couple of pounds extra for a phone I can use!

Student Saver SIM - "Expired" - part 3

And yet again, my student saver SIM package has "expired" despite having several months left on it.Why have they got this so completely wrong?