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A place to learn, support and collaborate with each other. Find answers and ask questions on any of your device, network or Three related queries.

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Switching plan

My current plan is due to finish next month. I have ordered a new plan, rather than an upgrade. Will I be able to keep my number for current plan?

JW72 by • New member
  • 11 Views
  • 1 replies
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"One of our agents has updated your query"

Question: does any know how do I read the query notes for a case.  Context:Three has decided to suspend my number a few days after I switched in and whilst I'm travelling. I can't call or chat to the team dealing with it, and they can't call me (as I...

manarh by • New member
  • 96 Views
  • 2 replies
  • 0 likes

Three phone recycling box

Please include instructions with the phone recycling box !! No idea how it all folds up into a box and I can’t find anything online and customer service seem baffled to work out what I’m talking about. Please please put instructions somewhere on your...

Dpd delivery fault

My phone hasn't arrived yet. DPD has confirmed that they delivered the phone, but I haven't received any confirmation regarding the acceptance of my parcel. I kept tracking the driver’s location, and he came around 12:09 PM and left the parcel, but I...

Bill

Why is my bill 109.04

Rosco by • New member
  • 10 Views
  • 1 replies
  • 0 likes

Unstable connection

I have the 5g hub which wax meant to be a improvement over the Huawei one, I beg to differ.The connection started off fast and stable, but the last few months I've been struggling with speed , currently luck to hit 120mb. I have also noted the ethern...

The Great Roaming Rip Off

Currently in Reykjavik, Iceland. Received the expected text saying that roaming charges apply etc and my phone automatically connected to a local server. Unfortunately I was unable to get online at all without WiFi no messaging, no WhatsApp and more...

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