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Community activity

Slow speeds and throttling when downloading

For over a year now there have been constant issues with the internet speed of my 5g broadband hub. usually above 30/40mbs which is doable for my needs (even though it used to 150mb+ consistently), but combined with the reduction in overall speed, I ...

Blacklist phone

My phone got stolen last month. I've been trying to get Three to blacklist it, but so far they have not done anything.The first time I live chatted with support, they said they couldn't do it. The second time they said they would report it to the rel...

Ps5 not connecting to the internet

About 3 months ago my Ps5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and have tried changing dns settings but it still doesn’t work. Can somebody plea...

Noman by New member
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Three block out

I had no network and data yesterday afternoon Dec. 1st  all the way til evening. I restarted my phone so many times thinking my phone was playing up only to find out other three users were experiencing the same thing. This is unacceptable, I was on m...

Broadband Blackout

5G Broadband is offline since 3pm yesterday (1st Dec Newcastle area). Other than what I’ve been able to find out on X, there hasn’t been a peep out of Three to explain what the hell is happening. No text, no email, nothing! Disgraceful!Unsuccessfully...

Refunding top up

HiI bought a global 10gb sim. And after using all the data allowance, I paid £5 top up just in case. But there seems still to be £5 left in 'Your cash credit', unused. Can I get it refunded?Thank you

Leanne Preece

My bill is over due but I've never got told in advance and I don't get paid now until the 13th December but I have bought a £15pound voucher but my bill is £25, And they have cut me off I really can't live without my phone and data is there any way t...

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