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No 5g broadband for 6 days
I have 5g broadband for streaming TV but for 6 days now it hasn’t worked. It’s been working fine for 5 months but I’m told they’re ’upgrading’ the local mast. I’ve been quoted 3 dates for it to be fixed but it’s still not working after 6 days. Are...
Three
How to activate mms messages on my Samsung a14
I've received an email thanking me for my order but I haven't ordered anything.
I've received an email for thanking me for my order but I haven't ordered anything.
Where has my balance gone (PAYG)
I have a PAYG account wiich was started in early 2025 with a top up of £20.I am told that today that after180 days of no use the account would be deleted and the balance witheldBUT:None of the credit added in Feb was used and when I checked the accou...
Green packet 5G outdoor hub, no label so no admin password
Hey, I recently moved the location of the hub from an upstairs window sill to outside for a better signal. However during the moving of it I noticed my daughter has peeled the sticker of (she's 2 and has a thing for stickers) what I was forgetting is...
Absolutely terrible experience with Three Broadband.
We have paid for three months of broadband and have had no working internet at all since the start of the contract. Three sent us two faulty routers, and a third replacement was supposed to arrive yesterday but never did. Our account is even in credi...
DPD have delivered new handset to wrong town
I recently upgraded my handset with Three and the courier company have marked it as delivered... To a completely different town to where I live. I instantly contacted Three and they are currently "investigating", which can apparently take up to 5 day...
NO E-SIGNATURE DOC RECIEVED
Never in all my years have I dealt with such appalling service. Placed an order confirmed at 11.30am still no e-signature sent. After 8 hours speaking to multiple people and told multiples of contradictory information I’m no further. I took time off ...
PAYG and VoLTE on a Galaxy S10e
Using the Wifi Calling app and it is saying that because switches are greyed out VoLTE provisioning is not available.Is it anything to do with being on PAYG? Or is anything to do with our 5G mobile router using a Three data SIM
Poor customer service
I have been with three since I was 21, I’m now 36, I’ve integrated family over to three. And this last year has just been so woefully poor it’s beyond believable. This complaint is also going through with the FCA in the uk which is how bad this failu...
