Community activity
Three Announcement
Hi everyone, A bit of an update from us, and we wanted you to hear it here first. We’ll be closing the Three Community forum on 30 April 2026. We know this space has meant a lot. It’s been full of people helping people, sharing tips, solving problems...
Add-on Removal
I’ve been charged a high fee unexpectedly compared to what I’m usually charged monthly and now wish to remove the unlimited add-on from my plan. I have tried to find a way to do it on the app and the website but can’t seem to find it. I even googled ...
Charity Donations
Dear Three,I am a volunteer for a rough sleeper charity in Folkestone. They have many sim cards, but lack mobile phones. I wonder if Three would like to distribute old phones to them? It would make a massive impact on their lives. I hope to hear from...
Unable to view home broadband bill in my three account
I have a mobile sim and home broadband with three. I get charged for both separately per month from the same card. However, when I login to the my three app, I only see my mobile plan not my home broadband plan. How do I access my home broadband plan...
Can’t log into three rewards
Can’t log into three rewards no matter how many times I reset password it fails
Live chat not working again
HiYour live chat is not working again. I have tried multiple bowsers, incognito mode etc but nothing works. When will this be fixed?Regards
Gousto Code - has disappeared, claims I've already claimed it. I haven't
Hi there, I need some help trying to redeem my Gousto code - when I went to use it - I couldn't find it in my codes - expired or current, and then when I try to get a new code it says I've already claimed it. Please can someone help me?Best, Karis
Cafe Nero code not working.
Hi, the cafe Nero code has not worked for the past two days. My barista told me there was some issue from three’s side and they could do nothing about it. When would this be sorted?
Best solution Out of allowance
Hi first time using this but this issue is taking a bent in my bill and I cant seem to understand what out of allowance is .. and am getting charge for something I have not got a clue what it is .. I have got in touch with 3 but they said they cant d...
Proof of purchase and usage
I am writing to formally raise a complaint regarding an unresolved issue with a device purchased from Three.I am unable to obtain a copy of my invoice, as I have been repeatedly informed by your customer service team that it cannot be located in your...
