Hi @Imsmcook,

I'm so sorry for the disruption this has been causing to your trip abroad. Thanks for helping out Kate with further info. I know this must be causing a lot of frustration, so we've flagged up this issue with our support teams, and hope to locate the root cause, and get this fixed soon.

Thanks,
Jonathan

Thanks @JonathanB 

could you possibly add timings to the note you raised as I believe they may call. I am currently -8hrs on uk time. 

thanks

Hello @Imsmcook,

Thanks for getting back to us.

I can confirm that this is a known issue and being worked on by our technical specialists.

As this is affecting a wider number of customers, it's unlikely that you will be individually called.

Rest assured, we're working on it, and your patience is appreciated.

Thanks,
Michael

hi @MichaelP 

@I appreciate your reply but I will be returning to UK tomorrow and will not know if this has been resolved properly until I travel again. 

so frustrating that it has taken so long and that I have had to contact 3 on multiple occasions to get any information on the situation. 

Hey @Imsmcook,

I'm sorry to hear you've not been able to use Data Roaming while in the USA.

Are you a Pay Monthly or Pay As You Go customer? What device and plan do you have?

When did you last speak with our Customer Service team? Was a follow-up scheduled when the team advised they would be escalating this issue?

Thanks,

Kate

hi Kate, I have an iPhone 16 and we are on a recurring PAYG plan. My partner has the same device and plan and all is working well. 

hi Kate. Last I ‘spoke’ with Customer Service was Thursday and I was not given any updates. I had to go through the whole thing again. A follow up was not scheduled 😫 I still have no service/roaming. 

Thanks for getting back to me.

Are you able to make/receive calls or texts, at all? Have you tried to manually connect to a local network?

Thanks,

Kate

Thanks for getting in touch. I have selected the network manually, rest network settings, I can call a number but can’t receive calls. Today I managed to send a message via text but not the iMessage. Data for email etc is not working.