- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
yesterday
I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked.
The issue has been escalated but I have heard nothing
please send updates asap or I will be home and will need to spend all my time live chatting next time I am abroad
yesterday
If you are having the same problem I had, they don’t acknowledge or fix it. Check your roaming allowance and if it says 0kb remaining on a bonus data package I suspect it could be that….
14 hours ago
We have Roaming on PAYG and that has all been confirmed.
thanks for the idea
9 hours ago
Hey @Imsmcook,
I'm sorry to hear you've not been able to use Data Roaming while in the USA.
Are you a Pay Monthly or Pay As You Go customer? What device and plan do you have?
When did you last speak with our Customer Service team? Was a follow-up scheduled when the team advised they would be escalating this issue?
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.