I purchased a Three PAYG sim from Amazon with a 40GB data pack installed. It is due to expire on 21 January.
I am trying to add a Three auto renew 60gb pack at 10 a month to my existing phone number , but I cannot.
Whenever I go to purchase this auto renew pack, the website asks me whether I want a Sim or Esim. I don't want either. I want to apply the pack to my existing phone number.
I have tried to speak to someone via 333 but apparently I only get digital advice. I have tried asking via the digital assistant but keep getting into a loop.
Please could anyone here advise?
