Devices – Get support for device related queries

Exchange of device

High i recieved a faulty iphone 16 promax waiting for exchange this was done in my 14 days cooling period does anybody know has this got too be done in that time frame as I was told 5-7 days if a device is in stock for exchange all i get told of cust...

Does anyone know how to speak to a human for technical support. Spent an hour going round in circles

Does anyone know how to speak to a human for technical support?Spent an hour going round in circles.My issue is with Incoming and outgoing calls. They cannot hear me speaking. Also wish to make a complaint.

Esim not compatible

Hi there I recently purchased a new esim data plan but my phone doesn't seem to be compatible. I don't know if I could get a physical SIM instead of the esim or not? Don't know what do

proof of usage

Is anyone else having an absolute nightmatre getting proof of usage from Three. I bought a new iphone from Currys and transferred my three line into my new phone. I lost it and need to get proof of usage from Three in order to claim from my insurance...

Transferred number

Recently transferred my old number from EE to three… when I call people it’s coming off the EE number but when I text it’s coming off the three number… if people try to ring the three number it’s just beeps so calls are fine. I also cannot access ema...

Lost Phone

Hi, Try to get help from three network is like trying getting blood out of a stone. I lost my phone and I needed it to be blacklisted and added to CEIR database so the insurance can see that it's been blacklisted. Can someone with some common sense ...

Oustanding balance despite returning device and paid all bills

Is anyone having same issue?? I keep on getting reminder to pay although i have paid all bills and returned device. Last time i talked via live chat they said they havent received device. I sent them tracking number and even receipt from post office....

Unlock blackberry curve

Hi, Im a phone collector and avid blackberry fan. I have multiple blackberry's and one of them is a blackberry 9320 which is locked to Three. Threes 3G has now been switched off and you don't have 2G so I cannot use it to make calls. This phone has v...

Apple Watch 10 still activating after 4 weeks

Hi there I bought an Apple Watch 10 with iPhone pairing plan from Three four weeks ago and followed the instructions to activate the pairing plan which involved logging into my Three account. It’s been stuck on ‘Activating’ the mobile plan in the wat...

Worst experience ever. Might be forced to pay £200 more due to 3's fault.

Bought a pay as you go phone and 1 month data pack in £287. However, system wouldn't let me log in account since day 1. So I complained, and decided to stop the datapack's auto renewing, which is acceptable in their policy. Don't know why, the custom...