Devices – Get support for device related queries

No trade in payment

Got an adjusted price and the email said I would be paid on 5/11/2024To this date 19/11/2024 no payment to my bank has been made.Trade in team and three support are claiming each other is responsible and I am going around in circles. What can I do?

trade-in promotion: iPhone 16 - missing funds?

Hi, Has anyone had a similar issue of trading their phone in with the promotion offered by three with the iPhone 16? I was told I would get £63 for the trade-in of my old phone, then an additional £150 as a promotional deal.i have got the funds of £6...

Trade

I sent my phone to your trade-in contractor, and two days later, I received a message from them stating that my phone had not been received. In response, I provided them with the tracking number, post office confirmation, and Royal Mail delivery conf...

Cannot activate eSim

I am currently on vacation in Ghana, my friend's were able to download the Airalo app to get data abroad! I seem to be the only one whose device is not compatible, I have the Galaxy S20FE! Ive been told I need the eSim activating by my network but I ...

A month now waiting for a phone that I paid for to get delivered from Three.

Today marks four weeks since I received an iPhone 16 with a new contract from Three where the charging port doesn’t accommodate a USBc cable at all. It marks three weeks and six days since I registered the issue, and I’m still sat here, 20 working da...

No Delivery Date

Hi,I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my orde...

Gallery photos disappeared!

HiI have a Samsung fe23 Today all my photos and videos in my gallery disappeared. Any idea why?

Upgrade

Well cheesd off wanted an early upgrade (2 months) was on the phone to an adviser for about an hour told her the phone I wanted etc etc then on the end after saying I will be receiving it on Monday she wanted to no what I did for a living how much I...

THREE TRADE IN SCAMS - DO NOT TRADE IN YOUR PHONE

Upgraded early through Three. Gave me a trade in option, £249 offered for my trade in. I have sent off as instructed, received (eventually) a confirmation from Ingram Services Ltd that they have my device and payment has been sent on 22/10/24. It ma...

iPhone order

On the 14 of September I made an instore order for an iPhone 16 pro max desert titanium I was given a delivery date of 3 October but as of today the 30 of October it is still not delivered and when I check online it says submitted. There is no update...