Devices – Get support for device related queries

Phone blacklisted without my knowledge

My phone stopped having signal and after the usual off and on, etc for 2 days I connected Three. They told be my phone had been blacklisted but couldn’t give me be reason why. I had to wait 48 hours to have it unblacklisted. This repeated 2 more time...

ZTE MC888 Broadband Hub

About three months ago, following Three commissioning a new 5G booster mast about 200 metres from my home, I decided to take my broadband service from Three and to ditch my present provider (who, of course, have all used the Open Reach landline telep...

iPhone

Hello, I’m interesting in a monthly payment for an iPhone 16 pro max

Sim only

Three emailed me today to say my contract (including a device), ends on 02/01/25, and prompted me to upgrade/start a new contract. I have followed the process and decided to go sim only for £22 a month. My question is, does this now mean that I have ...

Bricked iPhone

In September we got an iPhone 16 pro max on a 2 year contract unfortunately this morning it bricked we have given it to someone to repair but we are wandering how to proceed if they don’t fix it are we left paying for a phone that won’t work ?

Changing transfer date

I’ve activated my SIM card but set my number to be transferred on the 23rd December. I would now like to bring this forward to as soon as possible. My first contact on the online chat yesterday said this would be fine and done today between 12 & 5. T...

Ear podd

I would like to speak to someone about my 3 account

5G Outdoor Home Hub by Greenpacket Y5-210MU Helpful Information.

Hi Everyone,I thought I would post this as I couldn't find the information myself. I recently go the 5g Outdoor Hub it's awesome its easy to use and its stable. The issue I had was getting on my three app as I didn't have a phone number and I couldn'...

TV provider

In settings I looked at TV provider which is UK but EE and 02 are listed as my tv providers I have tried to change this but it won’t allow me to me ?

Three hacked

I need to speak to someone higher up in the three company not the customer services. Three has 100 percent been hacked the customer service phone number 0333 338 1001 has been compromised , last week I was sent a fake phone even through I upgraded ...