Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Best solution Attempting to cancel device order

Yesterday I ordered an upgrade device and a new SIM. Realised I needed to change the address after ordering, so I spoke to someone on Live Chat at around 9am this morning who said they'd change the address but I would need to cancel the current order...

efh13 by Fledgling
  • 85 Views
  • 3 replies
  • 0 likes

ordered a three watch last week

I ordered a three watch last week,was told i would receive it on tuesday.I havent received it yet.I have talked to the store manager,they say they cant track my order,I have talked to customer service on live chat they say i should talk to the store ...

huzaifa by Fledgling
  • 241 Views
  • 13 replies
  • 0 likes

Voicemail setup not working

I have recently transferred from O2 to Three. I have successfully ported my phone number. I have followed the steps to setup voicemail and it recognises that a PIN has been set. When I go into the Phone app (iPhone)  there is a red circle next to Voi...

Ellie6 by Fledgling
  • 137 Views
  • 2 replies
  • 0 likes

Faulty iPhone15 on device plan and contract

my iphone15 deceased to work after 15 months due to no fault of my own . I called Apple and they sent me to the Genius Bar. They diagnosed the fault and said the repair would cost £579 . However if I had bought the device from Apple they would have r...

JB11 by Fledgling
  • 179 Views
  • 1 replies
  • 0 likes

Galxy watch 7 Ultra plan pairing issues

Im currently haveing issues with pairing my galaxy watch 7 ultra to my data plan. I have contact three technical support, who have now escalted it to the backend team and apparently i will get a call back. I have done some digging and seems like ther...

Screenshot_20250410_214925_Galaxy Watch7 Manager.jpg

Three Trade In Scammers

DO NOT USE THREE TRADE INI’ve received an email about my device stating it’s been received and my payment was confirmed, 3/4/25, it has been 5 working days and are still yet to receive my payment, I have contacted Ingram who have said oh the phone an...

Fraud device plan bill

I have got a bill through for a device plan which I didn't sign up for or have 4357468 can someone get back to me or call me to sort it out. 

Ahj3gt by Fledgling
  • 317 Views
  • 4 replies
  • 0 likes