Broadband

Cancellation woes

Hi - I hope someone can advise please?I recently had to cancel my 3 Broadband subscription after relocating due to very poor signal reception. I was by then out of contract and on the monthly rolling one. I, mistakenly as it turned out, tried to can...

Slow speed

Been with Three mobile and home broadband for over 3 years never had any issues, got over 400mbps easily but for the last week the speed has dropped to at most 13mbps. This on both mobile and home broadband so I know the issue is not on my end. I've ...

At my wits' end

Hello,I just don't know what to do next, please help me with how to approach Three.On 18th of September I have raised (yet another) issue with my broadband connection. It was basically unusable, 3mbps speed on 5g for days. I was redirected to a chat ...

Hi I have been told I’ll be send a bag to return the items but still not received I’m stuck on what to do as dont want to get charged as I’m still in the 30 day period any help would be appreciated!

Broadband now so slow suddenly, faster when using VPN.

Hi there, after 2 months of great speeds, (over 300 Mbps) I now have download speeds of about 20 Mbps not even good enough fof 4k streaming or playing games on the cloud). If I use a VPN, get better speeds which suggests to me possible throttling by ...

new 5g home hub no internet

just recieved my new 5g home hub.Once I opened the box, I noticed that sim was already inserted. The main issue was there was no internet connection. I tried to remove the sim and put it back but did not work. I also contact support via chat but not ...

Faulty Hub Return

I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Each time I was told I would be sent a jiffy bag which didn't ever arrive. So I called the bu...

Frustrated with returns

I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Each time I was told I would be sent a jiffy bag which didn't ever arrive. So I called the bu...

Extremely slow speed

Just received the 5g hub today and followed all the steps to install it. Tried to place the router in different location (close to windowsill). The signal and 5G are blue light but only got average 30 mbs maximum download speed and cannot even do a s...

Best solution Slow speeds

I have the broadband hub and have been with Three for quite a few years, has always been decent enough for me but the past few days I am maxing around 2.5 Mbps download but with around 80 Mbps upload, oddly enough my phone which is on iD (who are on ...