Broadband – Get support for broadband related queries

ZYXEL NR510E Router DC Connector

I've just got a new ZYXEL NR510E Router from the Three shop & I've found that the DC connection is a different size to a previous ZTE router. That DC connector size was 5.5mm x 2.1mm. I have done some searching before coming on here to find out the s...

Problem with home 5G broadband since 16/02/25 spent hour on phone to three no help

Intermittent slow broadband since last Friday unable to work from home would appreciate any guide to how long till fixed

why does three hub NR5103E give all devices a Static DHCP IP Address?

I have the usual issues with my NR5103E meaning that I get frequent errors on certain sites and it makes it impossible to connect to sites such as www.screwfix.com as it becomes unusable.Today I noticed that the 5G NR5103E appears to be always settin...

My SIM is stuck in my router and my internet is not working

I changed my router and mistakenly put the SIM in but the wrong size now I cannot get it out any help would be appreciated

Mobile broadband top up

How do I top up pay as you go mobile broadband

5g router turns off

Got up this morning everything fine, nipped out to work, came back a few hours later and the router is dead! Rang 3 hub support, negotiated the evident language barrier and ended up humouring the chap and carrying out a manual reset on a dead hub! ...

Loss of 5G signal

Hi all,- 3 months service with 5G speeds around 400-600Mbps- 2 weeks ago, almost complete drop to 4G with downloads of 10Mbps- support claims there was a problem with the nearby mast, was being fixed in a few days.- 1.5 weeks later network checker sh...

Issue with apps

Within the week right now, the broadband has not been working to its standard. Websites, apps and some even calls are not being able to be connected. I am very disappointed. My microsoft Teams is not working due to this problem, and it is crucial for...

Home Broadband - London Area has been stutteringly RED signal for 2 weeks already

It has been almost 2 weeks since the 5G home broadband signal having disastrous issues:"We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to have things fixed as soon as possible a...

Target Virt Camera - Cant Stream

Hi all, I am looking for some help with setting on Broadband Modem. I have the NR5103 modem. The problem i am having is i have a Target Virt which is a dual camera for playing darts with. It allows other players to see your board and also the thrower...