Broadband – Get support for broadband related queries

5G router only connecting to weak cell

Hi, just joined three a couple of weeks ago with the 5g ZTE hub. The router always connects to a band 3 4g lte mast nearest me about 500m away even though the signal is reported as "terrible" and usually around -115 - -118dbm. I get around 10-15mbp...

5g router issue connecting device via LAN

New to this forum. I Can’t connect Neohub smart heating via Ethernet connection. Working until yesterday but tech support don’t know what’s wrong! Is this normal?

Internet

Hi I'm just wondering how much my bill is

NRS103E Broadband

Hi, We have the three 5g broadband and has been working great up till now. We have Google speakers, cromecasts, heating, lighting etc connected to the WiFi. However in the last week, we can not connect any of the things to the WiFi, it just stopped....

Upgraded Plan

Upgraded Plan to continue, they then switched the simm off four hours of useless calls Still not working what a joke of a company

Problem Returning 5G Hub

Im having serious trouble returning 5g Mobile Hub. Its then end of the contract, and I just want to return the Hub. I first went to the store who told me they couldn't do it.Contacted Online Chat Customer services 3 times each time saying they would ...

Three 5g Hub

Is anyone else have issues with their wifi tonight? Cant log into the app to check signal strength keeps saying username is wrong have tried resetting hub etc. Have no access to wifi at all. Website says signal is fine on checker?

No internet in Aberystwyth

The days and counting and still no internet in Aberystwyth, 5g home broadband was great at first now no speeds over 1mb. Unable to get through to customer support

Birmingham internet outage

After 8 days of being messed around and without Internet as I was sent a new sim card for no reason when upgrading my contract, have now received it but no connection as outage in my area.Having spoken with "technical " team I'm told this may take at...

MR TRAVIS PRESTON

HOW DIFFICULT CAN IT BE TO MAKE A PAYMENT TO YOUR COMPANY AS I AM FED UP TRYINGTO FIND A WAY TO PAY, AS USUAL CAN NOT FIND ANYONE TO TALK TO..... NO WONDER I WANT TO LEAVE