Broadband – Get support for broadband related queries

No signal at all and no support

I have a 5G hub on contract till May 2025. I have zero service. Rang technical in Mumbai - spoke to them twice, first time they said they would send me another Sim, 2nd time the techie admitted they have problems suggested I cancel the contract, put ...

Identifying cause of slow-slower-slowest b'band Wifi

I've a ZTE MF286D device bracket-mounted inside a loft Velux window directly facing the local mast 1km away, giving '3 bars' of signal strength. This gave me speeds of around 35/7Mbs. It is powered through and communicates with my desktop PC 40 feet ...

Broad band no internet access

Can anyone please explain how you can have great signal but i cannot have internet access and this is across all my telephone and smart TV etc .This becoming a really annoying as it is happening constantly ..and i am not a happy bunny no point in ...

5g drop out -every day!

We have a Three 5g router - ZTE MC801A 5G Hub - and frequently experience signal Wi-Fi drop-out which we’d like to resolve.We’re on the cusp of the Three 5g router signal range but also have a SIM only deal with Three for the iPhone which doesn’t app...

5g connectivity ME20

The 5G on my home router was fine until last week, since when it has been intermittent or non existent. It says they're working on the network on this area at the moment, but it would be nice to get some clarity on what this is and when it's likely t...

Cannot remotely connect to newly installed NVR (reolink)

I can connect to both the nvr and the wifi camera whilst I'm on my home wifi. I have wifi cams from ring, blink, eufy and swann that work perfectlyI have a Three UK 5G home broadband router (huawei NR5103E) connected to a mesh network of BT whole hom...

Cellular Signal turned RED for 2 days already

I have one of the 5G Hub of yours and have been using well for a month ( with 2XXMB/s Download and 5XMB/s Upload).All a sudden after my second bill date, it drastically dropped to 5XMB/s Download and 8MB/s Upload with occasional disconnection time to...

Expired certificate

I have a Home Broadband Huawei B535-333 that I can't access either via Wi-Fi or an Ethernet cable . It says when I try to log on to the router: SEC ERROR EXPIRED CERTIFICATE. How do I cure this problem. Thanks in advance.

Router returning questions.

My contract ends on Nov 27, contacted support gave the notice and they sent me a bag that's not a jiffy bag, it's just a giant plastic bag, and the letter come with the bag say I need to have original packaging (which i don't as it's been 2 years).Q1...

Can't get online

My broadband stopped working on Thursday. Since then I've had two new routers and an additional new SIM card. I'm still not online. Please, someone help. I need to get online as it's stopping me working. I've rebooted and the best I've had is 2meg fo...