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I purchased a mobile phone with Three sim contract, and then had to return the device within the 14 day return period. I can see in three account that contract has been cancelled, but it still shows unpaid invoice for the first month payment. The amo...
I wanted to report my lost SIM card and order a new sim. I couldn’t get a customer service person on the phone as it was going I circles on the automated system. I had no other option on their automated system to order a new replacement sim, the only...
Just had a call to say 3 were sending me a new SIM card tomorrow as I need this to keep using my phone. Call was cut off when agent couldn’t understand my questions. Any advice? Do I need a new SIM card?
Hi allI have received a reminder that my contracted airtime plan is due to expire next month. I had the intention of switching this to a PAYG option.I spoke to Live Chat and they have informed me it's not possible to transfer to a PAYG 'plan' from my...
Having been able to secure a Nero voucher on Monday morning it has now disappeared from my active vouchers! Is this normal? Do you issue more codes than are actually available and then they disappear once all used up? Was a little embarrassing when i...
Hi @JonathanB , I downloaded my code on Monday and trying to book a showing for this weekend with my code as well as my friends - neither of them are working and coming up with error message 'The voucher number or PIN you have entered is incorrect'....
I have been with three for over 20 years and never really had an issue until last year when I had a run in with a live chat agent over a three error. This ended with the complaint being handled by the ombudsman and three settling in my favour. I have...
Why is so difficult to cancel a 3 mobile contract I have sent a hand written letter to Glasgow customer services requesting cancellation signed dated etc.They refer me to a helpline who just keep going round in circles of nothing!!
Long story short: My tablet's airtime was supposed to end in March of 2025, however, Three still continued to take payments from me until the end of October, when I called in and asked to cancel as the plan is not needed for me anymore. The advisor t...
Is it actually possible to speak to a human being in this organisation? My wi-fi dialling has stopped working which renders all our phones useless as we only get a very intermittent mobile signal at home. The chatbot is absolutely useless. I need...
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| 3 weeks ago | ||
| 17-12-2025 01:45 PM | ||
| 10-12-2025 03:09 PM | ||
| 05-12-2025 04:13 PM | ||
| 19-04-2025 11:35 AM |
