Accounts and services - Get support for Three services

Cancelling Insurance

Hy, My self Shivani Gandhi I have purchased a 16 Pro max from three company at 3 months ago on instalments. Now I want to cancel my insurance pay. Please cancel my insurance pay from next month . For need any details please contact me shivanigandhii...

I have only received £163.00 refund instead of £283

I signed up for new contract on 11/02/25I was meant to get a promotional offer of £240 plus £43. 00 trade in.I have only received £163 ... a shortfall of £120.00

Proof of Purchase for insurance claim

My phone was stolen recently while I was on holiday. I had taken out gadget insurance along with my travel insurance and so thought it would be fairly easy to make a claim.My insurance company insist taht I provide them with a proof of purchase that ...

Refused new phone due to failed credit check

Every couple of years I will upgrade to a new IPhone. I phoned to upgrade last week and after finalising the package was asked to consent to a credit check. I did so and was told within 30 seconds that I had failed. I earn pretty well and have an ...

Three PAYG stacking

Why is it that when the supposed "improvements" to the Three website, they dropped the ability to add an Addon that would automatically activate as soon as your last one expired.The amount of times that I've had issues where my plan has expired and I...

No refund from Three

I entered into a 24 month plan for an Iphone 14 pro max back in December 2022. The contract should have ended last November 2024. Three continued to bill and now they refuse to refund me for the extra three months I paid. When I tried to have a conve...

i would like to speak to someone as i can't on the phone

changed to business sim on sat and been given a new number which i didn't want i needed to stay on same number

Trying to close an account

I have attempted to close an account with Three for the best part of two years. After I pay yet another demand for overdue payments on a SIM card not in use and an assurance that the account is closed, I receive yet another demand. I am refusing to p...

I am a person who is REGISTERED DEAF and have been notified of my (sudden mothly data usage).

Being DEAF and located in an area that was in the "Eye" of the recent/Latest Severe Storms/Winter Storms - HIGH WINDS/FLOODING/NETWORK FAILURE, Whereby, the only communications was by 3MOBILE service.3 could have alerted me at least weeks before now ...

cineworld voucher code says already used ,when i haven't used

I recently attempted to use my Cineworld voucher code ([insert voucher code]) to book a ticket, but the system is stating that the code has already been used. However, I have not redeemed it before, and I am unsure why this error is occurring.I have ...

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