Accounts and services - Get support for Three services

THREE OVERCHARGING ME AGAN

REQUEST TO ESCALATE COMPLAINT:YOU HAVE OVERCHARGED ME THIS MONTH, DESPITE MY PREVIOUS COMPLAINT REGARDING ALL THE PREVIOUS COMPLAINTS.YOU TOLD ME ON THE 2ND DECEMBER THAT YOU WOULD BE CREDITING MY ACCOUNT WITH A GOODWILL GESTURE OF £10. YOU HAVE NOT ...

Monthly Contract plan not appearing in app and phone number not transferred

I just received my phone after moving from Tesco. It has given me a new number even after giving my PAC, and i cannot add my monthly plan into my account. they sent me a SIM card which I assume I had to use, but I requested an eSIM. Now I cannot add ...

Scam call from 020 3927 7595

I had a call from someone claiming to be 3 telling me my contract was expiring next week when I know I renewed in August. He was very insistent, I said I couldn't understand his accent -he said he would call back. When the call ended I checked my con...

What number shows when three UK calls

What number shows when three calls? I've recently been scammed by someone pretending to be three but when three need to contact me I'm now nervous to deal with them as when they call how do I actually know it's them the calls are coming through as th...

Refund

There was two payments taken from my account last night, I need a refund!!!

Delivery payment not going through due to fraud?

I’ve been trying to get an early upgrade for a few days now. Everything has gone fine until it comes to having to make a payment of £4.99 to get my new phone delivered. Every time I try to make the payment, it’s declined due to fraud protocol or some...

Trade in payment

Hi I traded in my old phone ref 6366911 for £111 please can you put this amount into my bank account instead of using it for my new plan thanks IanDavie

Plans

I have a monthly 4 G contract .I've had notification that I am about to exceed my allowance. How can I extend this just for this month pls

Account/upgrade issues

I have two numbers registered to one account. However, since the recent app/website changes, I can only see details for one of the numbers. I received a message on the second number to say I was due an upgrade. I ordered the upgrade online, but it ap...

GDPR issues

Hi Three team,Yesterday, I rang up Three and requested to transfer my mobile number to my son. Your colleague said that it was not possible. Instead, he said that I can add my son's name in the account. I gave him my son's name, date of birth, add...

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