Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Community Moderator
  • 0 replies

Spending Limit resets to zero

I have tried setting the spending limit to an amount in both the app and my3 website and each time I get a message…Great news, the spending limit of GBP 0 that you requested is now active. If you require more information please call 333 or, if abroad...

JMC by Fledgling
  • 0 replies

June 2022 Bill high and not available

My bill for the month of June 2022 was extremely high. I still can’t see the bill online. Spoke with helpline and chat line who promised to send me a copy of the bill for the month of June 2022  - on three occasions. No email arrived!! Not even in sp...

Roaming in Jersey, Channel Islands

I’m currently in Jersey, UK, and am happily using my data and text allowance from my auto-renewed pack without a problem. But when I try to make calls to any number (including landlines and private residences) it does not work and requires me to add ...

Turn off add-on

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. How do I deactivate this scam so I'm not charged every month until I change provider? 


My ex has three contracts in my name and each month the bill changes how can I stop her from using them but still pay the balance 


I have been with 3 for over 7years. July 16th I upgraded my contract, but today I just realised I am still being charged as per the previous contract. when i logged into my 3 a/c to inquire this I found there are better plans available and I was not ...

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

zenaali by Fledgling
  • 1 replies

Email address for complaints

Hi is there an email address for billing complaints. I was moved to a new contract so lost my free roaming I have been told that the billing department were working on the problem to reverse this mistake but it's nearly three weeks now and numerous c...

Eleccy by Fledgling
  • 3 replies


I paid almost £900 without using the service. Can someone help me get a refund?

Bono13 by Fledgling
  • 1 replies
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