Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

Showing results for 
Search instead for 
Did you mean: 


Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Refunding top up

HiI bought a global 10gb sim. And after using all the data allowance, I paid £5 top up just in case. But there seems still to be £5 left in 'Your cash credit', unused. Can I get it refunded?Thank you

Leanne Preece

My bill is over due but I've never got told in advance and I don't get paid now until the 13th December but I have bought a £15pound voucher but my bill is £25, And they have cut me off I really can't live without my phone and data is there any way t...

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...

Mifi only Three User

Is there a way to turn off the OTP code issued every time you access the website. I only have a three MIFI device as an alternative to my main carrier. I don't have a three phone and its a pain to have to keep moving the sim card from the mifi device...

rsage by Fledgling
  • 1 replies
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors