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Customer service is shocking

I have been trying to upgrade my phone as my current contract ends in a couple of weeks. I received an email with an offer I liked for a Google Pixel 9 Pro, so I called three to upgrade. I was disconnected before completing the upgrade 3 times, so I ...

Bread by • New member
  • 16 Views
  • 1 replies
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Direct debit discount

I recently took out a plan for 12GB per month at £6 a month and was told that the plan is £6 a month, so my question is, is my actual cost £1 per month with the direct debit discount of £5? Or did the member of staff who put me on this plan lie to me...

3 sending bills for cancelled lines to Elderly Mum

Hi my Elderly mum keeps on getting billed by 3 even though she has cancelled, there was also a number she did not recognise and we told them to  cancel as not hers..I have called on behalf of her numerous times, they say all cancelled but still not s...

roni by • Fledgling
  • 49 Views
  • 1 replies
  • 0 likes

Purchasing a monthly auto top data-add-on Three

Every time I try to purchase a top-up on Three I get, My card is declined, message. I tried to buy an auto renewal, but I got the same message again. My bank, Natwest state, the reason is because of the bank's security policy, to protect customers fr...

No return label

Seems im not alone with this oneCancelled my plan, and was told a return label would be sent to meNothing has arrived yetHave called customer service to follow up. NothingNow I have the £105 late fee applied to my accountCan someone help me sort this...

Prize draw wireless

I have an email from thethreeloyalty@promowinners.com i have accepted the prize, when are names updates on the public website? As I understand we don't get tickets until the week before the event? 

Dxamond by • Fledgling
  • 58 Views
  • 1 replies
  • 0 likes