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Deleting previous direct debit records

Drtonik
Fledgling

I noticed with SHOCK this evening that all the old bank accounts I'd used to set up direct debits in the past for my Three account were still all saved in my Three account. THERE WAS NO OPTION TO DELETE ANY OF THEM. I don't think this is nice. How can I delete the old bank accounts I'd previously used to set up direct debits from the Three platform? Anyone got a clue? I don't know why I find it upsetting that Three had not included a DELETE option for these. I'd like to delete my old details and would appreciate any help with this.

3 REPLIES 3
Paddiewack
Key player

1) Call customer service on 333. 
2) Ensure they’re cancelled by your bank.

Drtonik
Fledgling

Called them. Said they have no ability to delete. This was after the phone bot had rigmaroled me for several hours. Annoying

Paddiewack
Key player

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