I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRUCTIO

[harrystarkers]

In August 2025 I cancelled my home broadband service, after 2 and a half years, and returned the equipment  as per your instructions (i have a receipt). I am being pestered by phone calls and payment demands all referring to telephone accounts with my Home Broadband account number  ********. It seems that your online service is dedicated to mobile phone sales and my attempts speaking to your service call  centre has bean a complete waste of time. can you help?

[MichaelP]

Hi @harrystarkers,

I'm sorry that this wasn't picked up sooner.

Has this device return since been registered, and has the Broadband service now been cancelled?

Thanks,
Michael

[Paddiewack]

No! You need to contact customer service and vent your spleen with them. 

[Geluk]

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