Indirect Contract Purchase - Monthly Discount Missing

[zack_zzz]

Hi! I recently started a 24 month contract with Three, bought through Samsung via Mobileshop.

All the advertised information that I agree to had a great discount on the contract, bringing it to £3pm for an initial period, rising to £5.30pm and then later to £7.60.

However, in the Three portal, the contract price is showing as £19.99. 

I've already contacted Samsung and Mobileshop but I was just wondering if this is normal? I.e. do indirect contracts have discounts that don't appear in the portal and kick in when the bill is generated, or the discounts take a little time to appear, or something else...?

[PeteG]

Hello there. 

Welcome to Three Community. 

As far as I know the correct price should reflect on the account. I've never seen a contract so low before, that's quite a deal. The first bill usually generates within around 5 working days at most, so you should be able to see if it is the correct amount or not without having to wait too long. 

Pete.