cancel
Showing results for 
Search instead for 
Did you mean: 

Green packet 5G outdoor hub, no label so no admin password

Geddy
Fledgling

Hey, I recently moved the location of the hub from an upstairs window sill to outside for a better signal. However during the moving of it I noticed my daughter has peeled the sticker of (she's 2 and has a thing for stickers) what I was forgetting is I reset it when I changed it's position just as a precaution.

Now however I no longer have access to the admin page because as far as I'm aware, the only place the password resides is on the label... Is there any other way of accessing it or am I just locked out? If so that's a real oversight on the manufacturers part.

2 REPLIES 2
JonathanB
Community Moderator
Community Moderator

Hi @Geddy,

Did you manage to resolve this by contacting the team as @PeteG suggested?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


PeteG
Community Support Team
Community Support Team

Hello there. 

That's not great. No worries, you can contact the support team and they will have access to your devices specific password for accessing the admin page. 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.