Outdoor 5G hub

[Na5027]

I have recently had bad weather and since then my outdoor 5g hub has stopped working I have contacted three to be told that I need to wait 7 days while they investigate this however working from home this is not really a suitable outcome for me 

Has this happened to anyone else before if yes how quickly was this resolved 

[JonathanB]

Hi @Na5027,

We didn't hear back from you. Did you manage to get this sorted out with the Broadband team? Please let us know how things turned out.

Thanks,
Jonathan

[MichaelP]

Hi again @Na5027,

I'm just checking in with you on this, as we didn't hear back.

Has the Home Broadband team been in touch with you yet to follow up on the investigation?

Thanks,
Michael

[MichaelP]

Hello @Na5027,

It's a real shame to hear that your hub has stopped working. Have you had an update from the Home Broadband team yet since this was initially raised?

Were you advised of the next steps and the options available? 

Thanks,
Michael

[MymsMan]

Not working in what way?

Not powering on?

Powered on but not connecting?

Slow speeds?

Can you accees the  hub via its web address https://192.168.0.1 ? 

Has water affected socket on hub?  It is supposed to be waterproof but...

[Na5027]

Hiya thanks it's not turning on ..... No light indications or providing Internet 

I believe it may be water damaged due to the weather so I guess its not waterproof or actually ok to be used outside in bad weather conditions:/

[jr0]

what device model you have?