Three MTU setting of 1360 under required amount for Xbox Live (and other services)

[ScottMcUK]

I've spent my afternoon researching this issue. There is no satisfactory work around to the MTU provided by Three. This has resulted in Three offering a service that is not fit for the purpose and advertised.  Make no mistake about it, this is a Three issue at their end, they have been made aware of it countless times on this forum. I post this as I wonder how many people would be interested in taking collective legal proceedings for breach of contract.  I'll contact Three first, then move on to the ombudsman.  I've got plenty of evidence from posts of the problem being highlighted. It will be interesting to know if there's been any circular to call handlers or training to address concerned customers, and what action has been taken following the seemingly numerous complaints made, and why there hasn't been a official statement.  Please don't reply with solutions, as I know for a fact only Three can change the MTU above the current 1360 and I ( along with countless others ) have wasn't enough time on this issue already.

Please post below to confirm you've had like problems to support my actions against Three 

Thank you.

[GarryM66]

https://community.three.co.uk/t5/Broadband/Three-5G-MTU-is-incorrect-and-not-high-enough-for-XBOX-Li...   <- I previously added a thread about this same problem about a year and half ago.  Still doesn't work and Three are dishonest.

[ScottMcUK]

Just to be clear, there is no speaking to Support.  This problem is intrinsic to the Three infrastructure and I spent considerable time trying to find a work around.  Online gaming seems to work ok, but the service is not working with in gaming parameters and I fear others qualify of gaming may be reduced because of my service provider.  

[PeteG]

Hey there. 

It's disappointing to hear you're having issues with your connection to certain devices like Xbox. The MTU issue is one that's come up here on the forum before as you mentioned, but my understanding is that while the issue lingered for some, most of the people I spoke to had it resolved. When you spoke to the support team about it, what was the advice? 

Pete.