It must be a new change, because I went to a Three store and didn't know either they don't send those labels anymore.
The staff at the store were much more helpful than the live chat or the phone though, they told me I had to wait until 5 days before the last day I have broadband (in my case the 11th of May) to be able to request the return bag. It is pretty bad that the online and phone customer service didn't know about that, and kept ordering new return bags that Three was canceling afterwards and couldn't even tell me why when I asked.
I will not resolve this thread until I receive it, but for now I suggest everyone that has problems with Three to go to a store, because the live chat and phone costumer service are useless
