Three Trade In... Poor

[GarethKL]

Phone recieved by Ingram on the 29th. Confirmed as received by them after I emailed to check they had recieved it OK. Was told 5 working days, already over that and having chased them again no reply... 🤔

Starting to think I should have sold my old phone myself at this rate, wouldn't recommend as an option to other users. 

[PeteG]

Hello, Gareth. 

Welcome to Three Community. 

Gosh, that's disappointing to hear. It sounds like there might be some kind of delay in the processing perhaps? I hope the team over there manage to work it out and get things moving for you soon! 

Pete. 

[GarethKL]

They don't even reply to emails. FO complaint incoming. Worst experience ever. 

[MichaelP]

Hello @GarethKL,

As we didn't hear back from you yet, I just wanted to check for an update. Have you received the trade-in payment yet?

Thanks,

Michael

[JonathanB]

Hi @GarethKL,

Did you receive an email from the Trade In team to advise when the payment is expected to process? If so when was this?

Thanks,
Jonathan