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PAYG Roaming Refresh now live!

JonathanB
Community Moderator
Community Moderator

Hi Everyone,

We've got exciting new updates for roaming on Three PAYG! Your money now goes further with our flexible Data Packs. Roam more and worry less in 71 Go Roam destinations. As well as inclusive minutes and texts, PAYG Data packs now have inclusive roaming data amounts which increase in relation to the value of your data pack. You can use our Roaming Destination Checker to check if your destination is included in Go Roam for PAYG.

From 8 September 2024, when you buy or Auto-renew your Data Pack or Add-on, you will be able to take advantage of our incredible new roaming allowances. Here's a quick rundown on the inclusive roaming allowances depending on the value of your data pack:

 

Data pack price*

Duration

Inclusive roaming allowance

£10

1 month

6GB1

£15

1 month

12GB

£20

1 month

18GB

£35

1 month

30GB

£90

3 months

30GB per month


*Even better, if you’re benefitting from an Auto-renew discount, you’ll still have the inclusive roaming allowances of a full price pack!

Need more data? Our Data Boost Add-ons can now be used for Roaming data too:

 

Add-on

Duration

Price

Inclusive Roaming allowance

3GB Data Boost

1 month

£5

3GB

6GB Data Boost

1 month

£8

6GB

10GB Data Boost

1 month

£12

10GB

Unlimited Data Boost – 14 day

14 days

£20

18GB

Unlimited Data Boost – 1 day

1 day

£5

5GB

 

We hope these new options to allow you to purchase data packs and add ons with roaming allowances to suit your needs is a welcome change for all our PAYG customers. Please let us know in your replies what you think of these changes, and if you have any trips planned! Find more information and FAQ’s on our PAYG Roaming support page.  

 Important: You must have an active Data Pack on your account before buying a Data Add-on.

 1 Customers with £10 Auto-renew data packs set up before 8 September 2024 will still be able to use up to 12GB of their data allowance while roaming in Go Roam in Europe or Go Roam Around the World destinations. If the Auto-renew is cancelled or fails to renew due to payment issues, then you will only be able to choose from the range of currently available products (https://www.three.co.uk/pay-as-you-go/payg-data-packs).

For all other Auto-renew Data Packs, the amount of data you can use while roaming in any Go Roam in Europe or Go Roam Around the World destinations will change to the roaming allowances above. This will happen automatically, you don’t need to do anything.

3 REPLIES 3
3ukLondon
Fledgling

How is it exciting? You’re cutting the roaming allowance and not adding any benefit? 

JonathanB
Community Moderator
Community Moderator

Hi there,

Up till this refresh going live, it's not been possible to exceed a 12GB fair usage policy regardless of the pack or additional boosts you have. These new options allow our PAYG customers on larger Data Packs to use a larger amount of Roaming data, and additionally use Data Boost add ons to increase the roaming allowances further.

We're excited to provide more freedom of choice to our customers, and also introduce a system where our customers who need more data have greater access to this service whilst abroad.

Thanks,
Jonathan

leemeluk
Regular

3ukLondon, spot on. Three's go roam program used to be great, but now they've put restrictions on usage, and if you're on PAYG, there's no way you can use your allowances in Roam around the World Extra countries.