Hello all,
Really I am posting this to get a response from 3, as I am not able to call them from my home due to an almost complete loss of all signal.
3 weeks ago (14th March) I lost all signal to anything connected to 3, including both my phone+contract, and my 5G Outdoor Hub. Due to the fact that both of these devices lost signal, but my phone could get signal back roughly 2 mins down the road, it was bound to be a tower issue. After a few calls to Three, they confirmed that there was an issue with the mast and that there would be an update within 7 days and I would be notified. 7 days later I phoned up again as there was no contact at all, and I raised an official complaint (21 March) to try and get an explanation. Again there was no ETA on the fix, however 3 have reimbursed 2 weeks of loss back to my account.
I received a text to say that everything had been fixed last week (27 March), however I have had no improvement whatsoever, to the point that I tried to phone 3 last week to enquire why I had this text when nothing has changed but I couldn't get through to the complaints line, even with them phoning me back we couldn't speak due to no signal (28 March). I have been on holiday the last 5 days and was hoping that it would have been resolved while I was away, but apparently not.
Have restarted my phone, Outdoor Hub and Eero multiple times and no improvements on any.
More than happy to upload a screenshot of speed tests to show the level I currently get, if someone could tell me how that would be great. Before the issue I was getting D/L of 200Mbps and U/L of 50Mbps, now I am lucky to get 2 and 0.3 of each.
Thank you.
