Data and internet non existent

[Tabz]

For a few months now my data has been shambolic. As soon as I leave my house i cant open anything or there is simply no connection. Ive missed many important calls or emergency situations. Ive not been able to call a ride home due to no network either late at night. Its not based on the areas as other peoples phones work just fine. Online checker says the areas connection is fine. Then it says theres works. These cannot be happening for months on end. Even at home the connection goes to 5-4g and i have nothing. Its so frustrating as I am paying for a network and unable to use the actual data. This is unacceptable and happens wherever I go unless joined to wifi. I dont go out of my tariff either. Either I need to be reimbursed for all the suffering or something needs to be done about this. Actually causing problems. 

[PeteG]

Hi, Tabz. 

It's disappointing to hear you're having issues with the signal all the time. 

It sounds like something is wrong with your phone or SIM card. It might be worth getting the device checked out by the manufacturer, and running through any diagnostic steps they require in order to identify or confirm the cause. Alternatively, if you have a spare phone, you can test your SIM in that device. 

Pete.