Mailbox not set up and not accepting any pin numbers

[aduki9999]

I've been with Three for years, but suddenyl when i dial 123 for voicemail it says my mailbox is not set up, and then when i go through the steps and choose a PIN number it wont accept any of them, despite them being between 4 and 10 digits etc. Please help as i need this set up!

[J2009]

I had the same today. I missed a call and instead of a voicemail message it said there was a network provider message which took me to set up my voicemail. I have been receiving voicemails for years and have a list of previous ones on my phone next to the networks provider message telling me that my voicemail is not setup. It won’t accept any pins even after trying several different combinations across 4, 5, 6, 7, 8, 9 and 10 digits. What is going on? 

[Darren123]

I have been having this issue I didn't have to set up a pin to set up a pin before i left the UK to access my voicemail. How in 2025 is it possible I can go to another create this account on the my 3 platform and still 3 can not let you access voicemail abroad with out a pin. Or to have the ability to set one up in another country or over the phone with support. 

this is the very basics people buy a phone from, and this has to change. What do they think is the possible security concern if any from being able to do this it makes no scenes. And like I said I set this account up in another country, I can change my price plan buy a new phone and spend as Much money as I like with them. but to do the very basics and they S**t the bed. 

I can recieve text message, make phone calls and use the internet all from another country and yet voicemail is one step to far.

some one at HQ needs to change this as soon as possible as many people are having this issue and and the is no rational explination into why it cant be set up. if I had a pin i could listen to my messages so the system will work. if no one could listen to them I could understand but them picking and choosing is just a very very bad business choice that makes customers very un happy with the service.

Customer services just read their scripts saying their is nothing they can do when 3 could just implement it.

[kvlvjzs]

Mine wont accept any pins (which are all within the guidelines) then hung up on me after four attempts with an abrupt but cheerful 'goodbye!'

Absolutely maddening. I've been with three for over 20 years and always defended people telling me they were atrocious. But now after this mess, and the constantly updated and still infinitely buggy app, I am beginning to agree. 

[TonyG3]

Argh! Well I did reply to this but then 3 decided my account password was wrong too 🙄

3, you have DEFINITELY changed something because I’ve had the exact same issue as the posters above. Have had a 3 contract phone for the best part of 20 years and I last changed my voicemail greeting about four years ago.

I suggest you speak to your IT people because I suspect there’s been a software upgrade, they do like to fiddle with things that aren’t broken!

I did manage to enter a pin and set up an account with very random numbers and nothing sequential. But the record voicemail greeting function is also poor and it kept cutting off the start of my message even when waiting for the tone and a couple of seconds after. Very 1990s! Please sort it out.

[Cocomille]

This is happening to me too. I’ve been with them for years and never had an issue with voicemail but now I can see I have messages but, same as you, says I haven’t set up my voicemail and won’t accept any pin I’ve tried. 

[PeteG]

Hello there. 

Are you abroad while trying to access the messages? 

Pete.

[SuzieQ]

I have this same problem today, went to listen to voicemail and says not set up, been with ‘3’ for years, not tried to to enter new pin yet

[Paddiewack]

Try the default pin. 0000.

[Paddiewack]

I’m frankly unsure as to why your mailbox is as such but have you tried entering the default pin 0000 ? You can then change it to one of your choice.