Mailbox not set up and not accepting any pin numbers

[aduki9999]

I've been with Three for years, but suddenyl when i dial 123 for voicemail it says my mailbox is not set up, and then when i go through the steps and choose a PIN number it wont accept any of them, despite them being between 4 and 10 digits etc. Please help as i need this set up!

[TonyG3]

Argh! Well I did reply to this but then 3 decided my account password was wrong too 🙄

3, you have DEFINITELY changed something because I’ve had the exact same issue as the posters above. Have had a 3 contract phone for the best part of 20 years and I last changed my voicemail greeting about four years ago.

I suggest you speak to your IT people because I suspect there’s been a software upgrade, they do like to fiddle with things that aren’t broken!

I did manage to enter a pin and set up an account with very random numbers and nothing sequential. But the record voicemail greeting function is also poor and it kept cutting off the start of my message even when waiting for the tone and a couple of seconds after. Very 1990s! Please sort it out.

[Cocomille]

This is happening to me too. I’ve been with them for years and never had an issue with voicemail but now I can see I have messages but, same as you, says I haven’t set up my voicemail and won’t accept any pin I’ve tried. 

[PeteG]

Hello there. 

Are you abroad while trying to access the messages? 

Pete.

[SuzieQ]

I have this same problem today, went to listen to voicemail and says not set up, been with ‘3’ for years, not tried to to enter new pin yet

[Paddiewack]

Try the default pin. 0000.

[Paddiewack]

I’m frankly unsure as to why your mailbox is as such but have you tried entering the default pin 0000 ? You can then change it to one of your choice.

[JonathanB]

Hi @Paddiewack,

Good suggestion, but there's a couple of restrictions on repeated and consecutive numbers, so 0000 won't work here. Likewise for 1234.

@aduki9999,  @SuzieQ,

Sorry to hear that the system has been giving you trouble with configuring a pin. Our Voicemail system was updated, but it was quite a few months ago as I recall, perhaps you haven't had to use your mailbox to pick up any messages for a while?

As long as it's a 4-10 digit number that isn't counting up/down (e.g 123 or 321) or repeating the same digits 3 times (e.g. 111) it should be accepted. I'd suggest to choose something memorable and more secure than this but 1122 and 1212 are accepted by the system when I've tested just now.

Thanks,
Jonathan

[Cocomille]

It won’t accept anything I’ve tried and I have tried loads; nothing repeated and nothing simple. It just won’t accept anything and I’ve been with Three and accessing voicemails for years. 

[Naomiee]

Hello I had a same problem today.

This is the first time to set up my voicemail box and I followed the steps when I called 123 but all of my PIN doesn’t accepted telling me ‘this option is not available’

I cannot understand cause I tried almost 30 options with pin and they are not just simple arrangement like 1234 or 111222

What should I do to set up my mail box? I’m really frustrated now