mobile data problems

[real24krews]

my phone keeps on going on one bars to no bars of signal am currently in norwich. The mobile data i can get while thiis is happening has been minimal and it has been ongoing for 2 days straight starting yesterday 

[MichaelP]

Hi there @real24krews,

It's a shame to hear that you've experienced a drop in signal since the weekend.

Did you get a chance to check the Network Status Checker with your postcode? 

This is on the same page as the Coverage Checker, but is on a separate tab.

This might be helpful in identifying if there are any known issues or planned work taking place in your area currently.

Thanks,
Michael

[real24krews]

it says this 

There is, at times, heavy usage in this local area.

As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

See below for other factors that may affect your signal.

does this explain my issue 

[MichaelP · Accepted solution]

Hi @real24krews,

Thanks for getting back to me and confirming this.

It may be that heavy usage and a large number of users in the area is impacting your service quality. 

If you find that this continues to be the case, please have a chat with Customer Services, who'll see what options are available to you if it's still impacting you.

Thanks,
Michael

[Geluk]

Insert your POSTCODE into 3's NETWORK COVERAGE page.

[real24krews]

i have it shows excellent coverage for 4g though when i leave my house the phone shows 5g 

[clivejo]

The Network Status checker is on the same page just a different tab - Network Status Checker 

[real24krews]

it says this 

There is, at times, heavy usage in this local area.

As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

See below for other factors that may affect your signal.

does this explain my issue. 

[clivejo]

Does the signal look strong when not using it and then drop when you try to use data or make a call?

[real24krews]

no it always maintains a kinda cyclical one bar and the no bars even when im not using any data or the phone