mobile data problems

real24krews · 3 weeks ago

my phone keeps on going on one bars to no bars of signal am currently in norwich. The mobile data i can get while thiis is happening has been minimal and it has been ongoing for 2 days straight starting yesterday

MichaelP · 2 weeks ago

Hi @real24krews,

Thanks for getting back to me and confirming this.

It may be that heavy usage and a large number of users in the area is impacting your service quality.

If you find that this continues to be the case, please have a chat with Customer Services, who'll see what options are available to you if it's still impacting you.

Thanks,
Michael

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clivejo · 2 weeks ago

Very strange behaviour to be honest. Maybe have a chat to Customer Service and see if they can offer any solutions?