poor network coverage

[davie]

i use my phone for work , google maps for directions etc but have noticed the quality of service is getting very poor i have been with 3 for about 20 years and this is the worst its been even in major cities in scotland its very poor whats going on 3 ?

[Ej66]

Since joining with Vodafone the coverage has been worse.  Whilst at work PL31 I have been missing calls. I then get a voice message or a text to say I missed a call about 6 hours later. 
I care for my Dad so need to know if I have to rush home from work, if he has an emergency.  But it no good if that call or message comes in 6 hours later!

seriously considering leaving 3

[MichaelP]

Hello @Ej66,

I'm really sorry to hear that you've seen a drop in coverage, which has led to missed calls and texts, and it's completely understandable how caring for your dad makes this even more of a concern.

Please have a look at the Coverage and Network Status Checker, which may highlight any known issues or work that could be impacting the service that you're seeing.

It would also be helpful to connect with our dedicated Wellness team, who will be best placed to look at what support can be put in place to ensure you stay connected with your dad when you're away from home.

Alternative options, such as cancellation, can also definitely be considered if this has been ongoing with no improvement and the network checker shows a reduction in service/coverage.

Thanks,
Michael

[JadeF · Accepted solution]

Hey @davie 

Welcome to the Three Community page. 

I'm sorry to hear that you've had this trouble with the signal in your area. 

If you enter the postcodes for the areas you are having trouble with most here, this will give you some insight into what may be happening on the local mast. 

If the issues continue, please do reach out to chat with our Customer Service team for further support.

Thanks, Jade. 

[Ej66]

It says good coverage but I still do not get calls coming through and get messages about missed calls hours later. Very poor