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on 08-09-2025 12:04 AM
I currently have an active 40GB data pack-ITU which will expire on 26 September. I want to switch to a 60GB auto-renew data plan, but when I try to add this plan to basket, there is an error message saying that I cannot have more than one active data plan.
Does it mean that I can only purchase the new 60GB auto renew data plan on 26 Sep? Or can I do it on 25 Sep? Otherwise, will it affect my data usage on 26 Sep?
Solved! Go to Solution.
on 08-09-2025 12:09 PM
Hey Elsa,
Welcome to the Three Community!
Thank you for reaching out. To resolve this issue, we recommend waiting until your current pack has completed before attempting to add a new one. This will prevent any potential conflicts with existing packs on the system. Because this is a Pay As You Go pack, theses can't be stacked.
Maxine
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on 08-09-2025 12:09 PM
Hey Elsa,
Welcome to the Three Community!
Thank you for reaching out. To resolve this issue, we recommend waiting until your current pack has completed before attempting to add a new one. This will prevent any potential conflicts with existing packs on the system. Because this is a Pay As You Go pack, theses can't be stacked.
Maxine
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.