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Auto renew data plan

Elsa
Fledgling

I currently have an active 40GB data pack-ITU which will expire on 26 September. I want to switch to a 60GB auto-renew data plan, but when I try to add this plan to basket, there is an error message saying that I cannot have more than one active data plan. 
Does it mean that I can only purchase the new 60GB auto renew data plan on 26 Sep?  Or can I do it on 25 Sep?  Otherwise, will it affect my data usage on 26 Sep?  

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Best solution
Maxine
Community Support Team
Community Support Team

Hey Elsa, 

Welcome to the Three Community!

Thank you for reaching out. To resolve this issue, we recommend waiting until your current pack has completed before attempting to add a new one. This will prevent any potential conflicts with existing packs on the system. Because this is a Pay As You Go pack, theses can't be stacked.

Maxine

 



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Best solution
Maxine
Community Support Team
Community Support Team

Hey Elsa, 

Welcome to the Three Community!

Thank you for reaching out. To resolve this issue, we recommend waiting until your current pack has completed before attempting to add a new one. This will prevent any potential conflicts with existing packs on the system. Because this is a Pay As You Go pack, theses can't be stacked.

Maxine

 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.