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bill clarification

I have recently switched to three. I wanted to retain my old number. I was given a new sim and was told that it will be activated after 24 hours and my old sim will lose its signal. It did not happen. after a few days of waiting, I was finally switch...

Police liaison email

Hi, How do the Police go about sending a Data Protection Authorisation form to three to get information about an account? Is there an email address or team I can speak to?Tried calling and webchat, no one seemed to know or understand my request.Thank...

Smartwatch Pairing Plan issue

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro.  It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minu...

Darkstar by • Regular
  • 13324 Views
  • 16 replies
  • 0 likes

Proof of barring and usage

HelloMy phone has been stolen  one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...

Cancelling

I can upgrade from tomorrow as its 30 days before contract end date, but im thinking of moving to a new provider, it might be me being a bit thick but i dont understand the cancellation process, can I tell 3 im cancelling tomorrow and not get charged...

ryy22 by • Fledgling
  • 4685 Views
  • 3 replies
  • 0 likes

Requesting PAC code from 3

Hi, Iafter 10+ years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced. I've requested a PAC code from the support team 3 or 4 times but I never actually get the code sent to me. The support staff r...

rossdog by • Fledgling
  • 3801 Views
  • 3 replies
  • 2 likes