Cafe Nero code not working

[sarahhhh]

Cafe Nero code on Three+ app says code has already been used. Has said this for almost 2 weeks now, same with my family’s app. 

[JohnM]

Hello @Sinnamon,

Oh no! lets get to the bottom of this, I have sent you a PM with a link to our colleagues who can have this looked at for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

[Rsgr]

Hi John, 

Would appreciate your help. I’m having the same error. Whenever the code is generated a padlock appears and says reward already claimed. Which I haven’t