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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 2536 Views
  • 0 replies
  • 9 likes

Black friday

I got an email i can upgrade early this week no fees normally june ( been a loyal customer 7 years now)  so i fancy the s23 128hb ,its 22 a month for 3 years just for the phone with free buds and £100 cashback ,then £17 a month for unlimted sim over ...

Yellow by Fledgling
  • 100 Views
  • 1 replies
  • 0 likes

Caffe Nero £1 Code not being generated

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, t...

mgba by Fledgling
  • 1330 Views
  • 15 replies
  • 2 likes

PrePaid Add on not credited

In October I used DIng to buy two vouchers for Data packs. The first one to begin on October 12, the other to begin November 12th. My 3 account shows both purchases, since the data packs are only good for 30 days. However, after November 12th, the se...

LC by Fledgling
  • 99 Views
  • 0 replies
  • 0 likes

A nice gesture from Three

I received a nice text from Three this morning to advise me that they had added £10 credit to my PAYG SIM. The text gave a reason that was not easy to decipher - "INC ADJ" - but I have not been aware of any interruptions in service recently. The Thre...

Avondale by Rising star
  • 204 Views
  • 1 replies
  • 0 likes

£180 trade in offer

I went into the three store today and upgraded to the iphone 15 pro max. These are currently sold out and so my delivery date is 30th November. The problem I have is I was told in the three shop that I am eligible for the £180 upgrade offer, all I ne...

new contract

My 3 contract recently came to an end, as an existing customer of over 20 years, I was told that I had to do a credit check to get the new iPhone 15. is this really true, our entire family of 5 have all been long standing customer of 3. If indeed thi...

Olayinka by Fledgling
  • 199 Views
  • 1 replies
  • 0 likes

Urgent change of Date of Birth

Hi, I urgently need to update my date of birth in the three system. I was in the process of discussing a renewal/upgrade and it was flagged to me that when setting up my account someone at Three put my date of birth down wrong. I was told to email pr...

Trade in £180

So I upgraded my phone to the new IPhone and the offer was to trade in your iPhone and get an extra £180. When your new phone comes use the serial number as the promo code. This does not work. Anyone else having this problem? 

JTG by Fledgling
  • 308 Views
  • 2 replies
  • 0 likes
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