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Conversations

Best solution Picturehouse cinema code not working this week?

Hi all,I got a picturehouse code this week and tried to use it to book a show today (Friday) but keep getting an error saying the code is invalid. I also tried going to my local Picturehouse cinema and they also got an error when trying to redeem the...

Three Recycle trade-in payment delay

Hi, I had an email from Ingram Micro on 22nd August saying a trade-in payment will be issued to me by Three but I've not had any further update. Who can I contact at Three to chase for an update? Thanks, Aleks    

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Aleks72 by Fledgling
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  • 1 replies
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Best solution £50 gift card not received

As of today (20th June 2025) its 137 days since my Three broadband was activated and I've still not received the £50 gift card which was part of the original offer to me and which should have been available 90 days after activation. It appears to me ...

Ray777 by Fledgling
  • 1037 Views
  • 1 replies
  • 0 likes

Trade in payment

Upgraded to samsung s25. Got offered £64 plus £120 promotional bonus. Decided to opt to have it taken off my new device plan. Recieved a confirmation email on the 17th February stating it would be with me in 5 days. Still nothing, had my first bill a...

Dury by Fledgling
  • 1456 Views
  • 5 replies
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Best solution Scam email

I entered a competition through the three+ app and I received an email today from threeloyalty@promowinners.com Saying I’ve won but I don’t know if it’s a scam or not. Does anyone know if this is the right email?thank you in advance! 

Shania by Fledgling
  • 1219 Views
  • 1 replies
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Best solution Three trade in

I upgraded to a new phone and was promised a competitive trade in price through the three trade in program. I was offered an additional 200 on top of what they valued at so thought I would take them up in the offer. I sent my old phone back after I h...

Trade in no payment

I recently purchased a Honor magic 7 pro as there was a trade in offer for £360 enhanced trade in, I opted for this, I received the bag and posted it out a couple days later I received confirmation payment would be made within 3-5 working days this w...

Jade1 by Fledgling
  • 1809 Views
  • 5 replies
  • 1 likes

Poor customer service

Hi alltoday I phoned Three on behalf of my mother who is 73 and not tech savvy to upgrade her old phone. The whole family are with Three (6 in total) and have been customers for over 10 yrs. I had to phone as she wasn’t sure what contract she had or ...

Leah1 by Fledgling
  • 881 Views
  • 2 replies
  • 0 likes
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