Calling issues 25/06/2025

[JonathanB]

Hi everyone,

We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Please refrain from creating multiple new topics on this subject, we'll merge all related topics under this one, and provide updates here as soon as we can.

Thanks,
Jonathan

[J8]

What's going on, this 3G is dying, with the 5,6.7..G upgrades, the network service is getting suspicious, and we can see the consequences, disturbing not the data service, but the tele-voice communication 😞 We need to give up on Three (5,6.7.. G) for good if not solving the 3G service

[Nesh]

 

[Anonymous]

Have been a 3 customer for 11 years and had never experienced any of the problems that as customers we are having quite consistently for what seems like 2 years. I got my parents to switch to 3 by praising the network, and my dad today was expecting a call from benefits today about his UC switch he is really scared and panicking now because of your network failings you have got to be better 3.

[Anthony1]

Can we have an update? This has been an ongoing issue for several hours already.

[Lberesford]

Some customers? Seems to be up & down the country! 

[Coxy12345]

I bet when it's time to take our money everything works to full standard 

[Rubab]

I can’t make and receive phone calls . When will you fix this problem ? 

[soniaferreira]

Does anyone know how long it will take to rectify the issues 3 is having right now? I can't make or receive calls, I can't send or receive texts I have appointments to arrange and awaiting calls from my daughters school, this seems to be an ongoing issue with 3.

[Spellbinder]

I've got the same problem here in Leicester.

[Lberesford]

Unacceptable THREE! Cannot make or receive calls. Switched off phone & no change. Fix this issue URGENTLY and compensate your customers. Issue are happening too frequently. You will lose us to other networks if you don’t fix deep routed problems.