Calling issues 25/06/2025

[JonathanB]

Hi everyone,

We’re aware some customers are experiencing issues with calls at the moment. Our team are working hard to get things resolved as soon as possible. We’re sorry for any inconvenience in the meantime.

Please refrain from creating multiple new topics on this subject, we'll merge all related topics under this one, and provide updates here as soon as we can.

Thanks,
Jonathan

[Paddiewack]

Thank you for that weather and farming report, 

[root123]

I’m writing to report a serious issue impacting my ability to make regular phone calls using the Three network—this has persisted for several weeks. The only outbound calls that work reliably are via WhatsApp, which isn’t viable for contacting essential numbers such as my mother’s landline. I have tried to restart my device, Checked Network Settings  (postcode sw13), Contacted Three Customer Support – doesn’t work as no whatsapp number, the live chat wasn’t able to help   either.At this point, I urgently need a resolution, or guidance on the following next steps:

1. Is Three aware of a technical fault affecting voice call services?
2. When can this be resolved?

The inability to contact family via standard calls is becoming critical. I would greatly appreciate your prompt assistance or further direction.

Thank you for your time. Please let me know if there is any information I can provide to help resolve this.

[JonathanB]

Hi @root123,

Sorry to hear you're experiencing issues with placing calls. The fault that this topic relates to was resolved in June, so it's unlikely to be related, but we'd suggest to check your software is up to date, try rebooting your device(s), and if this is still persisting you can try resetting your network settings (this does forget saved Wi-Fi and Bluetooth connections, but should help refresh your connection to the network).

I'd also recommend to check out How to ensure your phone is ready for the 3G switch off and our Device Support Pages. On Device Support, find your model of phone, and then choose the most fitting section in the "fix a problem" tab.

Thanks,
Jonathan

[Paddiewack]

I’m afraid this isn’t customer service but rather a public discussion forum. The only thing I would suggest if there are no issues in your area is to switch your phone off and then on again. That usually resolves issues such as yours. I’ve personally not heard of any nationwide issues at this time.

[Blueeyes75]

I can’t make or receive phone calls on my mobile phone. Why hasn’t this issue been resolved.

[Paddiewack]

Turn your phone off and then on again and see if that resolves your issue. If not check the status page for tech outages. There are no national issues affecting service at this time. If all else fails contact customer service.

[Phoenix9]

What is the current situation with outage issues. I have today had problems hearing callers or them hearing me, and in making calls.

[JonathanB]

Hi @Phoenix9,

Sorry to hear you're having trouble with calls today. Last week's outage was resolved, generally for anyone who had persisting issues, either a reboot, resetting network settings, or toggling flight mode on and off seems to help in restoring service.

My understanding is that for most affected by that issue, they couldn't connect their calls at all whilst this was ongoing, but it sounds like you're having trouble with the audio quality on the calls? Does our Network Status Checker show any known issue in your area?

Thanks,
Jonathan

[JonathanB]

Hi everyone,

The issue with our voice and text services was resolved on Wednesday evening. If anyone is still having issues, they should restart their device which should reconnect them to our network. We apologise sincerely for the issues last week.

If anyone is still seeing any persisting issues, please use the options to get in touch here.

Thanks,
Jonathan

[Shi4ty72]

I have now for around 4 to 5 days struggling with network. This includes calls, texts and data. I am not happy with this as I have 5 sim card contracts with you and I'm paying for the full service to which I am not getting. What is happening with Three? I have been with you now for a long time as you have always provided the best deals and network, but recently this has dropped and slowed down. Even when I get 5G it struggles.
Can something please be done as I'm not happy with paying for a full network service on the 5 sims and not getting the service I pay for. When I'm at home luckily I can connect to my WiFi, but this shouldn't be the case.
Can this be looked into and rectified asap please? I would like some sort of compansation or credit on my account until sorted for loss of use but still paying for.