Has anyone had the same issue of Three continuing to charge for a contract past its official end date?
My mother has been charged around £1,800 since our contract ended with Three in August 2024. We have been advised that they are unwilling to offer any refund or goodwill gesture in respect of the charges incurred after the contract ended in 2024. They state that an email was sent to my mother in August 2024 advising that she needed to respond in order for the charges to cease.
Three also state that a further reminder email was sent approximately one year later. This highlights a significant lack of effective communication. A single email notification, followed by a reminder a year later, is insufficient—particularly when continued charges were being applied.
The contract was agreed to end in the summer of 2024. In total, my mother has been paying for an iPhone 13 since July 2022, with minimum monthly charges of £46, amounting to at least £1,886. Three made only a single attempt in 2024 to notify her of the contract ending and then continued charging the same monthly amount after the contract had concluded.
Once a signed contract comes to its end date I have always been under the impression the contract is now longer live.
Surely this can’t be allowed?
