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Conversations

Charged Additional amount

I took out a SIM + phone contract with Three in December 2021, which was a two-year agreement. I set up a direct debit for the payments, and the contract ended in November 2023. I decided to switch to a SIM-only plan and visited the Cannock store, wh...

Amila by Fledgling
  • 51 Views
  • 1 replies
  • 0 likes

Cannot Cancel Account

Hi, I’m currently paying for a contract under my account No: **********. However, I keep being charged £11.40 from a different account No: **********. The second account seems to be under my name and email address but I do not want it and wish to can...

£10 missed payment

So my credit score has plummeted with Experian, Equifax & Transave due to incorrect information posted by three in the last couple lf days. I’ve been awarded a missed payment on my credit file, for the amount of £10.00, The account information shows ...

Pac code scam

I recieved a one time validation code as as a text message followed my a pac code, none of which I had requested. I contacted three through online chat and they were unable to cancel the pac code request as it had already been started to port to anot...

Seanw by Fledgling
  • 121 Views
  • 2 replies
  • 0 likes

Delinquency on my credit account

Three Mobile has added an issue to my credit rating account.The credit rating agency refers to this issue as a "delinquency."Consequently, I cannot obtain a mortgage until the matter is fully resolved. This has caused significant disruptions to my li...

Ej2025 by Fledgling
  • 79 Views
  • 1 replies
  • 0 likes

No return labels sent £455 charge applied

Cancelled my contract for Home Broadband, spoke to the support on the phone from India for almost an hourAs a result, they said I will receive return labels through post and need to return my device to them in 14 daysI haven't receive any return labe...

enpryst by Fledgling
  • 113 Views
  • 2 replies
  • 0 likes

No payment receipt

I am absolutely disgusted that three are not providing receipts for device payments. Not only that, support disconnect as they don’t want to help. This complaint has to be resolved, not closed without a resolution. 

Bill

What is threes account no and sort code to pay as my direct debit was cancelled. I have paid from the app and on my statement it shows THREE. When the payment was pending it was showing THREE MEDICAL CENTRE, not sure what going on, can anyone help pl...

Bill

On my my bank statement I have 3 payments 2 shows HG3 the other shows H3GD P

Mike03 by Fledgling
  • 90 Views
  • 1 replies
  • 0 likes