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Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies


HelloI found out by mistake(looking through paperwork)that my contract with Three ended in June 2023. I have an unlimited contract with a phone I paid for.Since contract ended I kept on paying for the full price.Contacted customer service and they sa...

Dana5th by Fledgling
  • 0 replies

Fraudulent billing of 4.50 weekly

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop ...

AmanKin by Fledgling
  • 4 replies

Three won't stop sending me bills

We cancelled our wifi over the phone in October and we had paid for the WiFi up until 19th November. We were sent a returns label for the box prematurely so it was no longer valid for when we went to send the box back. After we emailed numerous times...

Kreyn003 by Fledgling
  • 5 replies

Upgrade issue - CS unable to help

I've been trying to upgrade my old device plan (out of commitment) to a sim only plan for the last 2 weeks. CS team tells me there is an issue with the system and kept suggesting to try later. After the 3rd time I raised this with complains team. Com...

Cancelled contract and I'm still being billed

I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that ther...