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Conversations

Still not received info to return my 5g hub

I received an email on 3rd April, about my contract ending and terminating. The message stated I needed to return my 5g hub. However I have yet to receive any instructions how to do this?How long after this email was received, on 3rd April, should I ...

Unauthorised payment

I have unauthorised H3GDEVICEPAYMENT transactions from Three UK. I did not order any devices and I believe this is fraud.

Fa3 by Fledgling
  • 259 Views
  • 2 replies
  • 0 likes

Phone monthly

I have been three customers and from October and can’t even get phone monthly even refurbished ones the cheapest the iPhone 13 refurbished 290 £ then asking me to pay for early upgrade 350£ for credit even more than phone price I don’t think it’s way...

Sakol by Fledgling
  • 187 Views
  • 1 replies
  • 0 likes

Payment Services Limit

Does anyone know how I can get this reduced so I can't spend money.Things likeDAOPAY - buy giftcards through mobile phone bill Pay by Mobile - casinos etc.Thanks in advance

square19 by Fledgling
  • 503 Views
  • 7 replies
  • 0 likes

Best solution Switching Airtime & Device Plan to Device-Only

Hi allI have received a reminder that my contracted airtime plan is due to expire next month. I had the intention of switching this to a PAYG option.I spoke to Live Chat and they have informed me it's not possible to transfer to a PAYG 'plan' from my...

dylthree by Fledgling
  • 944 Views
  • 2 replies
  • 0 likes

Disgusted by shameful and staggering incompetence.

On canceling an out of contract mobile broadband plan it came to my attention that Three had been wrongfully billing me for both a 4g and a 5g line for a period over TWO years. Understandably I requested an immediate refund to my bank account of the ...

Charged for contract past its end date

Has anyone had the same issue of Three continuing to charge for a contract past its official end date? My mother has been charged around £1,800 since our contract ended with Three in August 2024. We have been advised that they are unwilling to offer ...