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Conversations

Topped up 20 quid and allowance has gone

Topped up the other day allowance vanished its vanished twice anyone else had this issue.Payed 20 quid for nothing i have no idea what is up with my account i always trun my datq off and have only made less than a dozen phone calls .

Best solution Physical bill with address and name

Hi,I’m a Three prepay customer and I’d like to get a physical copy of a bill or statement that shows my name and full address. I am a prepay customer with a 120gb data-pack. Hope it should include:My full nameMy addressMy Three number/account details...

Best solution Incorrect 12GB fair usage texts and roaming charges

On unlimited data package.  Arrived in Thailand and turned on phone and mobile data.  Within a few minutes received a text saying I had used 80% of data allowance, then a few minutes later a text saying I reached 100%.  No way could I have used 12GB ...

Three Trade In Scam

I have been a Three customer for over 15 years and I am shocked at this.I recently upgraded to a new phone. As part of that upgrade I for the first time agreed to trade in my previous phone. I was told the value of this was £339. I said for it to be ...

Forza98 by Fledgling
  • 385 Views
  • 2 replies
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Complaint

Ongoing complaint where '3' have admitted to charging us for a phone contract we never had . Now waiting for a refund we keep getting pushed back that that the complaints team in Mumbai are awaiting approval from a department in the UK this has been ...

Gazza by Fledgling
  • 186 Views
  • 1 replies
  • 0 likes

Please Help Trade-In money Device Frustration

Please help.My wife ordered the Pixel 9a from Three when it was released and traded in her Pixel 7 Pro.The new Pixel 9a phone arrives. We sent the trade in phone off and eventually receive an email stating that the money for the trade-in phone would ...

LeeWare by Fledgling
  • 351 Views
  • 1 replies
  • 0 likes

Best solution Auto Top up - Unacceptable

I got my self a 3 PAYG sim to check the 5g coverage in my area... and well, its worse than O2. So, I didn't want to auto top up after the 30 days.I have looked up and down the app and there is no option to turn it off, there is no indication that its...

Nagasaki by Fledgling
  • 577 Views
  • 1 replies
  • 0 likes