Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Leanne Preece

My bill is over due but I've never got told in advance and I don't get paid now until the 13th December but I have bought a £15pound voucher but my bill is £25, And they have cut me off I really can't live without my phone and data is there any way t...

3 app registration

I am unable to re register for the my3 app as my number is associated with an email that’s assigned to another number. I have tried calling but cannot get through to anyone to assist. Anyone have any ideas how to fix this? 

JD23 by Fledgling
  • 0 replies

Topped up today - not showing or activating.

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.If I go into top up again, it says I can't do that because "Another action is in progress on your account.....

GmanX by Active
  • 4 replies

Large bill no one can explain

After 3mnths trying to upgrade my phone and plan I received my first new bill. I have tried 4 times via chat, phone calls to find out why the bill is so large. Yesterday I got the operator to raise a complaint to investigate it and get to the bottom ...

IanB by Fledgling
  • 2 replies

Tried cancelling account on numerous occassions

Hi   My daughter Shannon called and got through after a very long waiting time and tried to cancel her UK tel number 07********* as we live in Guernsey and the contract does not suit the island.  She was told as I Jennifer Brown was the account holde...

Contract price 33.44

Really shocked to find my bill has gone from 33.44 to average 54.00 when I am still within my limits it's nearly a 30%increase is this right.. I am out of contract but haven't upgraded.. Usually it just carries on until upgrade. I have been with 3 fo...

Her2994 by Fledgling
  • 0 replies

Cant view bills past 8 months ago.

Hi.I need pdf files of my bills from Dec 2022 to February 2023, the problem it only shows bills from now back until March 2023. What am I doing wrong? Is there away to view every past bill? Not just the last 7-8 months? Cheers

Best solution Problems with reregistration to the new MY3 system

 Try to logon to my mobile account yesterday on my laptop and was notified that my PAYG number has been moved to the new my3 system. I followed the instruction but failed to reregister with the email I originally used to register my mobile number. Er...