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on 23-03-2026 06:53 PM
My contract ends on 22 April so I have to cancel or will my sim just stop working on that day
on 24-03-2026 08:08 AM
Hi @Eddie66,
Thanks for reaching out here.
Your contract and services don't stop automatically. Mobile providers don't do this as it would be problematic to abruptly cut your services off, and it's important that you maintain access 🙂
A 30-day notice is required to end your agreement, and it will continue on a monthly-rolling basis if you opt to keep it going or look into your options for renewal, cancellation, or a switch.
If you'd like to cancel, please have a chat with Customer Services, who'll be happy to help with this.
If you'd like to look into upgrades, you can see some offers via My3, or the dedicated Upgrades team can chat with you and tailor a plan to meet your needs.
Thanks,
Michael
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