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Esim QR code never arrived

Jm5
Fledgling

I've just tried changing my plan to a cheaper one. The transaction went through but I've never received a QR code to activate my esim and it's not in my Spam. How can I get my esim QR code to activate the esim?

 

 

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello there. 

If you're making changes to an existing plan, you wouldn't receive a new SIM or eSIM, the existing one would continue to work. 

Pete.



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