Hi,
The survey didnt pop up after a Live Chat session, prior to this I was genuinely fed up with the service I had received. I have Eero, I couldn't access my account online or through the app, I got to the 'one time passcode' stage every time yet never actually received a text message with the code on despite probably the attempts being in double figures.
I then tried live chat, and the digital assistant, despite me saying 'human please' 6 times kept repeating the same posts, it was only when i changed the word human to person did i get through to one of your colleagues. Name was Limsy from Pune, and they were incredible, they resolved everyone of my issues and restored my faith in Three as company, and was it not for their amazing service, I would have left and cancelled my eero plan for sure (only had it 2 months!)
I want this to be forwarded to the appropriate management level so Limsy can be appropriately rewarded, and I would also like to donate/pass on the cost of them going out for an evening meal at a nice restaurant. I look forward to your response.
Thanks
